Program Manager

Lab37•Warrendale, PA

22d•$122,000 - $153,500•Onsite

About The Position

Lab37 Robotics is seeking a Program Manager to drive cross-functional execution for their robot, software, manufacturing, operations, pilot, and deployment initiatives. This role is crucial for translating product and business priorities into actionable plans, clear milestones, launch readiness, and measurable learning from pilots and field operations. The Program Manager will collaborate across Product, Engineering, Manufacturing, Operations, Deployment, Support, Data, and Finance to ensure complex programs progress with clarity, accountability, and appropriate rigor.

Requirements

3+ years of experience in program management, technical program management, product operations, engineering program management, product management, operations, or a related cross-functional execution role.
Experience driving complex cross-functional programs involving hardware, software, manufacturing, operations, deployment, support, or fielded technical systems.
Strong technical fluency; able to understand engineering dependencies, hardware/software integration risk, release constraints, reliability issues, and technical tradeoffs.
Demonstrated ability to bring structure to ambiguous programs without slowing teams down or adding unnecessary bureaucracy.
Strong execution discipline; able to define owners, milestones, dependencies, risks, decisions, and follow-through in fast-moving environments.
Strong analytical mindset; comfortable using telemetry, operational data, support trends, product metrics, and pilot results to assess program health and guide decisions.
Excellent written and verbal communication skills; able to communicate clearly with technical and non-technical stakeholders.
Strong cross-functional influence; able to work effectively across Product, Engineering, Manufacturing, Operations, Support, Finance, Deployment, and Data.
Bias toward ownership and action; able to surface risks early, drive alignment, and move work forward without waiting for perfect information.

Nice To Haves

Experience in robotics, automation, hardware/software products, food technology, restaurant technology, manufacturing systems, logistics, connected devices, or other operationally complex environments.
Experience with pilot programs, customer deployments, production launches, field operations, or support escalation processes.
Familiarity with V&V, reliability testing, manufacturing readiness, product acceptance, release management, certification, or launch readiness processes.
Experience working with telemetry, fleet monitoring, operational analytics, support systems, or product health dashboards.
Experience operating in early-stage or high-growth environments where processes need to be built pragmatically from first principles.

Responsibilities

Drive cross-functional programs: Own execution for assigned robot, software, pilot, deployment, manufacturing, or operational programs from planning through launch and post-launch iteration.
Translate priorities into plans: Convert product and business goals into actionable program plans with clear owners, milestones, dependencies, risks, decision points, and success criteria.
Maintain roadmap visibility: Contribute to the org-wide roadmap by keeping timelines, workstreams, risks, blockers, and dependencies current across Product, Engineering, Manufacturing, Operations, Deployment, Support, Data, and Finance.
Manage program cadence: Run effective working sessions, program reviews, launch readiness reviews, pilot reviews, escalation reviews, and postmortems that produce clear decisions, owners, and follow-through.
Drive launch readiness: Coordinate the work required to ensure new robot capabilities, software releases, pilots, and deployments are ready across product requirements, engineering readiness, operational readiness, support readiness, deployment planning, and success metrics.
Support pilot operations: Help plan and manage internal and external customer pilots, including pilot scope, operating cadence, metric reporting, issue tracking, customer/internal feedback, engineering follow-through, and post-pilot recommendations.
Coordinate technical dependencies: Partner with Hardware Engineering, Software Engineering, Manufacturing, and Operations to manage integration risks, hardware/software dependencies, V&V inputs, reliability improvements, release readiness, and field issues.
Support technical escalation and field feedback loops: Ensure pilot, field, support, and development-system issues are captured, classified, routed, escalated, resolved, and reviewed; help translate recurring patterns into product and engineering priorities.
Build lightweight operating systems: Improve how teams plan, communicate, track readiness, measure progress, and learn from the field without creating unnecessary process or duplicative reporting.
Communicate clearly: Synthesize complex technical and operational issues into concise updates, risk summaries, decision documents, and leadership communications.