Program Manager

Ignite Human Capital•Carlsbad, CA

5d•$115,000 - $125,000•Onsite

About The Position

The Program Manager (PM) serves as the primary "Voice of the Customer" (VOC) and leads the Customer Focus Team (CFT). This role is accountable for operational performance to the customer and the achievement of internal financial objectives. The PM partners closely with Account Management, site General Management, and Business Development to drive organic growth and successfully launch new customer relationships — ensuring timely delivery of products, services, and solutions aligned with both customer needs and internal goals.

Requirements

Bachelor's Degree required
3+ years in a Program Manager role within an aerospace, defense, or electronics contract manufacturing environment
Strong leadership, problem-solving, and organizational skills
Excellent written, verbal, and interpersonal communication
Customer-focused with the ability to anticipate needs and respond proactively
Proficiency in Microsoft Office Suite; intermediate or advanced Excel required
Strong presentation skills (PowerPoint and Teams)
Ability to manage multiple programs and priorities in a fast-paced environment
Familiarity with continuous improvement methodologies
Comfortable working within a 24/7 global business operation

Nice To Haves

CEPM Certification or equivalent experience preferred

Responsibilities

Lead CFT meetings; maintain and distribute notes and action items internally and with the customer; follow up to ensure closure on all open items
Conduct weekly/monthly customer-facing meetings based on account requirements
Own the sales order process as it relates to customer change requirements
Drive customer satisfaction while protecting internal goals and financial performance
Manage and communicate key metrics (inventory turns, quality, OTD, tariffs/duty recovery, PPVs, E&O, etc.) on a monthly or quarterly cadence
Communicate NCNR parts requirements to customers and obtain required sign-off; escalate to Account Management if no response is received
Initiate CFT quotes and repricing with Account Management as needed; coordinate kick-off with Supply Chain Solutions Management
Maintain knowledge of MSA terms and conditions; support end-of-life agreements and contract review
Monitor and maintain program profitability; review project costs vs. quotations to ensure margins are met
Identify and develop new business opportunities within existing accounts
Escalate unresolved issues promptly to minimize customer and internal risk
Manage ECO/ECN implementation and present cost impact to customers with recovery POs
Collaborate with Operations to ensure timely execution of production schedules
Present Excess & Obsolete (E&O) status monthly and drive resolution in partnership with Account Management
Support and adhere to ISO standards and all applicable Quality Management System and 5S requirements
Additional duties as assigned