Program Manager for DHS Housing and Homeless Services

Mental Health America of Los Angeles•Lancaster, CA

10d•$72,000 - $75,000•Hybrid

About The Position

Mental Health America of Los Angeles (MHALA) is a leading nonprofit mental health agency dedicated to helping individuals with mental health needs achieve meaningful and healthy lives. As one of the largest agencies in Los Angeles County, MHALA provides integrated services to over 19,000 individuals annually, focusing on mental and physical healthcare, homelessness and housing, supported employment, and wellness. The agency also offers training programs for the behavioral health workforce and the community. MHALA emphasizes a supportive work environment with core values of communication, collaboration, transparency, and work-life balance, encouraging self-care and offering a 35-hour workweek. They foster diversity and a team-oriented culture with growth opportunities, providing a competitive salary and a full benefits package, including an employee assistance program and generous paid time off.

Requirements

Bachelor degree in a human service or related field or certification in a mental health specialty i.e. RN, LVN, LPT, drug alcohol rehab counselor preferred.
Minimum 3 years of experience providing psychosocial rehabilitative services to a disabled population plus experience in a supervisory/leadership role.
Demonstrated ability to provide supervision and leadership to diverse staff who possess a wide range of skills, abilities and professional competencies.
Must function well in a team-oriented approach to client services.
Proficient in computer applications such as Microsoft Word, Excel and Outlook.
Be able to learn and utilize CHAMP, Homeless Management Information Systems (HMIS) and Electronic Health Records Systems.
Have expertise in the following areas: chronic homelessness, outreach and engagement strategies, intensive case management services, best practice models, mental health and substance use disorder services, crisis intervention, suicide assessment and prevention, affordable housing and public benefits applications, housing and landlord/tenant rights, eviction prevention, etc.
Ability to work collaboratively and effectively with public and private housing providers, mental health consumers and their family members or client advocates, vendors and other staff.
Ability to track and interpret complex data sets for the program services and budget.
Knowledge of community resources.
Flexible work schedule to include some nights, weekends and holidays.
Driving with current class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, the ability to be insured by MHALA liability insurance are conditions of employment.
TB clearance and re-testing every year are conditions of continued employment.

Nice To Haves

Bachelor degree in a human service or related field or certification in a mental health specialty i.e. RN, LVN, LPT, drug alcohol rehab counselor

Responsibilities

Oversee the daily operation of the Intensive Case Management Services (ICMS) for clients eligible for permanent housing through the Department of Health Services’ (DHS) Housing for Health (HFH) program, based on a psychosocial rehabilitation model of treatment and services.
Recruit, hire, supervise, train, direct, evaluate, reward, discipline, and terminate assigned staff in accordance with organizational policy and applicable laws and regulations.
Provide direct supervision and encourage professional growth for staff and interns.
Travel and provide direct supervision to staff working out of MHALA’s Lancaster, Palmdale, and Newhall offices.
Track, assess, and document how effectively programs under span of control meet their objectives.
Manage the day-to-day activities of all Housing for Health (HFH) Project-Based and Scattered-Site housing, including HACola and HACLA Shelter Plus Care (SPC), staff supervision, team support, management and coordination of the Statement of Works for SPC and HFH, and liaison with Departments of Health Services and Mental Health.
Provide case management and/or mental health services in permanent supportive housing, including maintenance of a crisis response system.
Provide timely information and feedback to the Program Director regarding emergent staff, team, or member issues and work with executive management to provide intervention.
Assist in overseeing and managing team budget and expenditures, making adjustments as needed.
Support program documentation standards of staff in accordance with MHALA, HACoLA, HACLA, LACDMH and DHS County Contracted Provider, and funding source standards and requirements, and documents in Electronic Health record (EHR), including 24-hour turnaround documentation.
Oversee and manage as custodian of petty cash.
Assume leadership or delegate leadership of the day-to-day operations of the team as needed.
Conduct team meetings to discuss the status of each person, allocate staff work, conduct case consultations, and coordinate individual care.
Meet with the director of housing regularly.
Provide timely information and feedback to Director of Housing Programs regarding emergent staff, team, or participant issues.
Develop and implement quality control plans.
Work closely with property management agency and other supportive services agencies to ensure clients’ needs are met.
Build collaborative partnerships with county funders, stakeholders, and community partners.
Develop policies and procedures and create forms that facilitate the effective operation of intensive case management in permanent housing and delivery of high-quality ICMS services.
Act as the point of contact throughout the day to address participant crises and emergent needs, with full authority to act for the contractor on all matters relating to the daily operation of the Housing For Health Statement of Work.
Be reachable on a twenty-four (24) hour per day basis, 365 days per year, by DHS or DMH if needed.
Participate in meetings with DMH and DHS, HACoLA, HACLA, and community partners.
Read, perform research, attend classes, workshops or seminars and participate in other professional development activities to maintain and enhance personal and professional skills.
Other duties as assigned.