Program Manager

Catholic Charities Diocese•Carlsbad, CA

7d•Onsite

About The Position

The Program Manager provides strong, decisive management of La Posada and ensures that all services are provided in a safety-focused, trauma-informed manner consistent with low-barrier practices. Responsibilities include training, coaching, and supervising team members and ensuring services are provided in a manner that supports positive outcomes for the people we serve. The Program Manager oversees all aspects of routine program operations including, data collection, and contract compliance (with support from the Catholic Charities Compliance Manager), ensures building maintenance is performed promptly, monitors expenses, and demonstrates responsible stewardship of resources.

Requirements

At least 3-4 years of experience serving people experiencing homelessness in a shelter setting
A minimum of two years’ program management, contract oversight, and supervision experience.
Solid working understanding of and ability to apply trauma-informed, safety-focused principles in low-barrier programs serving people who are unhoused.
At least one year of experience directly serving people living with co-occurring substance use and mental health conditions.
Well-developed case management, motivational interviewing and documentation skills.
Ability to read and interpret documents such as policies, safety rules, operating instructions, program budgets/profit and loss documents, and procedure manuals.
Familiarity with California wage and hour laws and overtime guidelines.
Strong writing skills and the ability to draft policies and procedures, and write reports, stories, and correspondence clearly and concisely.
Ability to speak effectively before groups and can clearly describe program services and train team members on basic concepts essential for service delivery.
Ability to work effectively independently and with others as part of a team.
Strong computer skills and the ability to become proficient with Microsoft Office applications, Word, Excel, PowerPoint, Outlook, and database software including Clarity.
Valid California Driver’s License and automobile insurance in compliance with Agency requirements
Successful completion of a background check.
Current CPR and First Aid training or the ability to complete training.
TB Screening

Nice To Haves

Bilingual Spanish speaking preferred but not required.
Familiarity with basic recovery concepts

Responsibilities

Supervises, trains and coaches all team members serving La Posada residents. Meets individually with each team member at least once every two weeks.
Schedules and facilitates regular staff team meetings and case review meetings at least every other week.
Monitors Housing Navigator caseloads, assists team members with housing problem solving, prioritizing participants’ needs, and connecting them with the appropriate level of care.
Identifies common challenges facing residents and team members; shares recommended modifications to existing service delivery systems with the Director of Homeless Services to address those challenges.
Works collaboratively with the Compliance Manager to verify the accuracy and completeness of data collected and case notes.
Prepares monthly internal reports and reports for funders with sufficient time for review by the Director; ensures reports are completed accurately and on time.
Develops and monitors program budgets, reviews expenses against approved budgets.
Maintains positive, productive working relationships with community partners serving people experiencing homelessness and those providing complimentary behavioral health and primary care services.
Reviews and approves employee time clock hours before the end of each pay period and completes the Excel spreadsheet for summarizing allocations for the entire team. Verifies that time trackers match the time clock and that time is accurately recorded by funding source.
Promptly addresses building repair needs; prioritizes repairs that present safety risks or interfere with basic program operations. Follows up if repairs are not completed promptly.
Coordinates volunteer activities with Catholic Charities’ Advancement team members, orients, schedules and matches volunteers’ skills and abilities with program needs.
Drafts Policies and Procedures and incorporates evidence based best practices, addressing contract requirements and all aspects of service delivery.
Performs supervisory responsibilities in accordance with Catholic Charities policies and applicable laws. Responsibilities include interviewing, training, and coaching team members; planning, scheduling, and assigning work; appraising performance and recognizing exceptional performance. Promptly addresses performance concerns and conflicts between team members. Shadows each team member for a full shift at least once every three months.
Investigates and resolves concerns and/or complaints expressed by participants in writing or verbally and gathers information from multiple sources before making decisions.
Other duties as assigned.