Program Manager, II- CXD

Zebra Technologies • Holtsville, NY

13d • Hybrid

About The Position

The Program Manager, II supports the CXD team within Zebra’s P&S business units, driving UI/UX design, service design, hardware form factor research and development, and other initiatives. The role helps develop and implement products and services and supports early-stage go-to-market activities and transition to marketing. It is based at the Holtsville, NY office and requires at least three onsite days per week in a hybrid arrangement.

The Program Manager oversees projects from initiation through delivery, including planning schedules, budgets, staffing, and cross-functional execution. The position coordinates project teams, gathers and consolidates status updates, facilitates meetings, documents progress, and provides concise updates to senior management. It requires balancing scope, schedule, and budget; maintaining alignment on milestones; anticipating and addressing obstacles; and managing risks. The role may lead multiple limited-to-moderate-scope projects or manage part of a larger program, with very limited supervision except for complex or novel problems.

Requirements

• Bachelor’s degree required.
• At least 2 years of experience.
• Strong full life-cycle technical program management experience.
• Ability to drive program management initiatives while understanding the program environment and scope.
• Knowledge of basic program management techniques and PMI PMBOK language and concepts.
• Ability to use project management tools for scheduling and staffing plans, including understanding task durations and dependencies.
• Intermediate understanding of development processes and product launch scope and activities.
• Work onsite in the Holtsville, NY office at least 3 days per week.

Nice To Haves

• Master’s degree.
• Experience driving efficiencies through AI, with work history in automation and digital transformation.
• Interface software development knowledge.
• Understanding of AI development lifecycle components from development and go-to-market perspectives.
• Experience with production agile flow processes and tools such as JIRA, Confluence, and the MS Office Suite.
• Experience independently and collaboratively solving technical, quality, cost, and schedule challenges; expertise in risk management practices.
• Strong strategic and analytical skills.
• Excellent written and oral communication skills.
• Strong critical-thinking and questioning skills.
• Experience guiding large cross-functional teams.
• Self-motivated, results-driven approach; ability to manage risks and thrive amid uncertainty and continuous innovation.
• Ability to define and create solutions from skeleton use cases.
• Team-building, collaboration, resource management, and interpersonal skills.

Responsibilities

• Develop and implement company products and services for successful market launch.
• Manage projects from initiation through delivery, including schedules, budgets, and spending.
• Develop, document, revise, and communicate project plans for projects of moderate to significant scope.
• Lead multiple limited-to-moderate-scope projects or manage part of a larger program.
• Identify and solicit participation from key stakeholder teams, and set timelines and budgets.
• Oversee cross-functional project team activities and coordinate completion of program deliverables on schedule and within budget.
• Coordinate, facilitate, and document regular meetings and progress.
• Gather team status updates, consolidate project status, and provide concise audience-appropriate updates to senior management.
• Secure alignment from key leaders on milestone achievement before advancing programs.
• Balance scope, schedule, and budget and adjust projects to minimize business impact.
• Use enterprise portfolio management software and project management tools to plan, schedule, and staff projects.
• Take accountability for program outcomes against business objectives and coordinate project deliverables and assets.
• Anticipate and address moderate-to-significant obstacles, engage resources, escalate complex issues, and adjust plans as needed.
• Develop risk management plans and apply program management methods and PMI PMBOK concepts.
• Support early-stage go-to-market activities and transition to marketing.
• Drive initiatives involving UI/UX design, service design, hardware form factor research and development, and related CXD work.

Benefits

• Healthcare and traditional insurance offerings.
• Wellness offerings and an employee assistance program.
• Inclusion networks.
• Continued learning and development offerings.
• Community service days.
• Parental leave and paid time off, depending on country.
• Flexible work arrangements, including hybrid work and adaptable hours.
• Summer Flex Fridays and Focus Fridays.
• Annual companywide well-being day.
• Performance-based annual cash incentive with a target equal to 10% of base pay.
• Some roles may be eligible for long-term incentive equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level