Program Manager

Cadrex Manufacturing Solutions•Agawam, MA

6d•Onsite

About The Position

Cadrex is searching for a Program Manager who is responsible for the successful execution of New Product (NP) Program(s) and projects and their budget allocation. This position also requires leading customer teams to drive customer satisfaction, continuous improvement, and life of the program financial performance by managing customer programs, contracts, and business relationships.

Requirements

6 years of Project Management experience or a combination of 6 years Project Management and Project Engineering experience with technical product development projects
6 years of phase gate development and integrated master scheduling (IMS) experience
Candidates must be legally authorized to work in the United States without company sponsorship now or in the future

Responsibilities

Responsibility, Authority and Accountability (RAA) for every project scope delivery and successful execution within, technical, schedule, budget, cost, and quality commitments
Provides leadership across the Program. Seeks team input to promote rapid resolution to issues. Coaches and provides feedback/rewards on performance indicators
Establishes objectives and goals and provides direction to the program and project teams in areas of customer concerns, potential changes in scope and risk assessment.
Facilitates the implementation of program management processes across the business
Manages effective customer communications. Provides overall Program interface with the customer. Improve organization responsiveness to customer requirements.
Communication and manage customer expectations and contractual commitments internal to the business
Ensure standard program management processes are utilized and adequate support to the program and project teams by coordinating Program Management reviews, preparing & publishing PM metrics and reports
Maintain Focus KPI metrics for program including, quality, technical performance, and delivery through all assigned product lifecycle phases
Effectively manages program risks. Leads customer teams to define project risks, and pro-actively identify risk mitigation actions. Coordinates all risks and requirements of the program into a complete integrated entity. This is accomplished by planning, controlling, integrating all projects into the programs, and measuring all elements to ensure the requirements and goals are successfully achieved
Ensure effective change management process is utilized
Provides monthly program updates (Program Status Report – Green/Yellow/Red) of current situation relating to contractual milestones and problem/high risk areas (e.g., technical, cost, and schedule)
Provides updates to the business units as well as divisional, and group levels
Provides overall Program interface with the customer
Manages the team to effectively support customer contract terms and SLAs
Owns the execution of operational SLA delivery and escalations
Manages and drives the Quarterly Business Review (QBR) process with assigned customer account
Program Manager will own quarterly pricing updates on existing programs
Manages and drives the Quarterly Business Review (QBR) process with assigned customer account
Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction
Coordinates and drives the NPI (New Product Introduction) process including timely completion of a formal cross-functional Design Review
Ensures the NPI process meets customer expectations regarding time and quality
Maintains the NPI log to track the status of NPI projects vs. customer request dates and company promised dates
Proactively keeps team members informed of schedule issues and concerns
Drives the development activities until formal transition to operations is complete