Program Manager

The Affiliated Sante Group•Timonium, MD

15d•$75,000 - $80,000•Onsite

About The Position

Santé Group Companies prides itself in being a leader in community-based behavioral and mental health services. Our track record of innovation and growth reflects our ability to deliver diverse and highly individualized services. We have a passion for providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive, as well as live their lives in a manner that allows them to fully integrate in the community. The Santé Group aspires to create an organization that places value on collaboration, innovation, creativity, and inclusiveness. To achieve this success, it is essential that all members of our organization feel secure, welcome, and respected. All members of our organization have a responsibility to uphold these values. Santé is seeking Full-Time 911 Call Center Program Manager to work with our crisis intervention team in Timonium, MD! An ideal candidate would be flexible to work day shift, evening shift, and some weekends with on-call requirements. As a 911 Call Center Program Manager, you will work with the Director and BCCRS in the development and management of the 911 Call Center Clinician Program (CCC) pilot. The Program Manager will be responsible for the daily operations of the 911 Call Center Program, clinical and administrative supervision of all staff, and serving as liaison for BCCRS management team and staff.

Requirements

Full-Time 911 Call Center Program Manager
Flexible to work day shift, evening shift, and some weekends with on-call requirements
Work with the Director and BCCRS in the development and management of the 911 Call Center Clinician Program (CCC) pilot
Responsible for the daily operations of the 911 Call Center Program
Clinical and administrative supervision of all staff
Serving as liaison for BCCRS management team and staff

Nice To Haves

Positive attitude
Passion for making an impact
Personal desire to grow
Ability to help individuals heal, recover, and thrive

Responsibilities

In collaboration with the Director, develops policies and procedures and ensures implementation
Responsible for initial and ongoing training of CCC
Assists in hiring process, including interviewing of employment candidates
Completes follow up calls for CCC, and determines disposition or transfer to BCCRS as needed
Provides ongoing training, monitoring, and supervision to CCC staff
Provides ongoing consultation and clinical oversight for CCC and coordination with BCCRS services
Ensures accurate, thorough, and timely documentation of all CCC calls
Available 24/7 as an on-call supervisor
Provides daily review of open cases and consultation on difficult cases
Establishes CCC schedule and ensures coverage
Directly supervises all members of the CCC team
Coordinates and consults with Dispatcher supervisor on program effectiveness and quality
Fills in shifts as needed
Develops and provides community trainings when requested
Participates in Community Boards and Committees as needed
Audits cases per standard operating procedures
Checks work e-mail according to agency protocol
Participates in and complete all required trainings
Other duties as assigned