Program Manager

Boys & Girls Club (Central Orange Coast)•Cypress, CA

11d•$21 - $23•Onsite

About The Position

The Program Manager serves as a key site leader responsible for supporting high-quality program execution, staff coaching, member engagement, volunteer coordination, and day-to-day operational excellence. Working in partnership with the Unit Director or General Manager, the Program Manager helps ensure a safe, engaging, and well-organized Club environment while supporting staff development and consistent implementation of organizational standards. The Program Manager spends a significant portion of their time actively supervising programming, coaching staff, observing member engagement, supporting volunteers, and addressing operational needs. This role serves as a visible leader during program hours and helps ensure a positive experience for members, families, staff, and volunteers.

Requirements

Minimum of 48 college units required
Minimum one year of experience working with youth
Strong organizational, communication, and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and decision-making skills
Proficiency in Office 365 and organizational systems
Ability to establish priorities and meet deadlines
Must report suspected child abuse in accordance with California law
Must be authorized to work in the United States

Nice To Haves

Bachelor's Degree preferred
Previous leadership, supervisory, or coaching experience preferred
CPR and First Aid Certification preferred or facilitated upon hire
Valid TB clearance in accordance with organizational requirements

Responsibilities

Serves as a key site leader responsible for supporting high-quality program execution, staff coaching, member engagement, volunteer coordination, and day-to-day operational excellence.
Ensures a safe, engaging, and well-organized Club environment.
Supports staff development and consistent implementation of organizational standards.
Actively supervises programming, coaches staff, observes member engagement, supports volunteers, and addresses operational needs.
Serves as a visible leader during program hours and helps ensure a positive experience for members, families, staff, and volunteers.
Maintains a physically and emotionally safe environment through active supervision, sound judgment, and adherence to organizational safety standards.
Ensures programs are delivered consistently, effectively, and in alignment with organizational expectations.
Supports staff growth through observation, feedback, modeling, and ongoing mentorship.
Communicates clearly, professionally, and proactively with youth, families, volunteers, staff, and leadership.
Builds positive and productive relationships with members, families, volunteers, school personnel, and community partners.
Identifies challenges early and develops practical solutions while utilizing available resources and support systems.
Contributes to environment of safety through the learning and implementation and monitoring of all safety-related best practices, policies, and procedures.
Promotes accountability to safety through consistent observation, adherence to all safety rules and practices and proactive communication among members, parents, peers, and leadership.
Obtains and maintains Mandated Reporter training and completes annual Child Abuse Prevention training.
Is trained and understands school district Emergency Response procedures and ensures the consistent execution of Emergency Preparedness protocols across all school sites, including drills and communication practices.
Spends a meaningful portion of each program day actively supervising programming.
Observes staff interactions, member engagement, transitions, and program delivery.
Provides real-time coaching, feedback, and support to staff.
Models effective youth development practices and positive behavior management strategies.
Monitors implementation of organizational program standards.
Identifies opportunities to improve program quality and member experience.
Assists with implementation of quality improvement plans and organizational initiatives.
Supports consistent execution across all program areas.
Supports onboarding and training of new staff.
Reinforces organizational expectations, policies, and procedures.
Provides ongoing coaching and mentorship to program staff.
Shares observations and recommendations with the Unit Director or General Manager.
Supports implementation of staff development plans and performance goals.
Leads by example and models professionalism, accountability, and positive culture.
Assists with staff coverage and program support as needed.
Recruits, onboards, trains, and supports volunteers.
Ensures volunteers complete all required screening and onboarding requirements.
Coordinates volunteer assignments and schedules.
Tracks volunteer hours and impact metrics.
Cultivates positive volunteer relationships.
Supports volunteer recognition and appreciation efforts.
Ensures volunteers are appropriately integrated into Club operations.
Fosters positive relationships with parents and guardians.
Serves as a visible and approachable leader during program hours.
Supports communication efforts with families.
Addresses family concerns professionally and promptly.
Partners with families to support positive youth outcomes.
Helps create a welcoming and inclusive Club environment.
Ensures assigned reports, attendance records, and operational tasks are completed accurately and on time.
Monitors daily attendance and member participation trends.
Supports staffing, scheduling, and operational processes.
Ensures facility and operational checklists are completed consistently.
Maintains accurate documentation and records.
Escalates concerns and operational challenges appropriately.
Supports implementation of organizational systems and procedures.
Supports membership recruitment and retention efforts.
Monitors attendance trends and communicates concerns to leadership.
Helps create a positive, engaging, and welcoming member experience.
Supports implementation of member engagement strategies.
Builds strong relationships with youth and serves as a positive role model.
Leads with accountability, professionalism, and integrity.
Is solutions-oriented and adaptable.
Is collaborative and relationship-focused.
Is committed to continuous learning and improvement.
Demonstrates initiative, ownership, and follow-through.
Maintains a positive and team-oriented attitude.