Program Manager (Intel)

Appian Corporation•McLean, VA

3d•$150,000 - $300,000•Onsite

About The Position

Appian is hiring a Program Manager to design and deliver mission-critical customer success programs for Intel Community customers. The role is part of the Customer Success team, which supports government agencies with AI-powered process automation and manages the customer lifecycle from onboarding through expansion and renewal. The position is based at Appian’s headquarters in McLean, Virginia, and employees are expected to work in the office 4–5 days per week, with in-person customer work prioritized. The Program Manager will lead programs that help sensitive government clients achieve mission success with Appian’s platform. The role offers the opportunity to establish best practices, influence cross-functional strategy, and deliver measurable customer and business outcomes. The position requires a bachelor’s degree or higher in a relevant field, 10 or more years of program management or customer success experience in B2B SaaS, experience working with the Intel Community, and an active TS/SCI clearance with polygraph. The base salary range is $150,000–$300,000, with eligibility for a government clearance differential and a discretionary performance bonus. Appian describes benefits that may include a 401(k) with company match, flexible time off, paid parental leave, medical, dental and vision plans, life and disability insurance, wellness programs, flexible spending accounts, health savings account contributions, employee referral bonuses, learning and development resources, and potentially equity awards. Other described offerings include an Employee Assistance Program, Employee Stock Purchase Program, tuition reimbursement, family-forming benefits, and development and mentorship programs. Benefits may vary by country and are subject to change.

Requirements

Bachelor’s degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or a related field.
Experience working with the Intel Community and understanding mission-critical customer requirements.
10 or more years of program management or customer success experience in B2B SaaS, with demonstrated success driving enterprise-wide initiatives.
Proven ability to lead cross-functional projects and customer success programs from design through execution, including onboarding, adoption, value realization, and renewal strategies.
Experience developing and executing strategic roadmaps that align customer outcomes with business objectives and drive measurable impact.
Strong analytical skills and hands-on experience managing professional services and contract KPIs for program optimization.
Demonstrated ability to engage, influence, and build trust with senior stakeholders across customer organizations and internal cross-functional teams.
Active TS/SCI security clearance with polygraph.

Nice To Haves

Advanced certifications such as PMP, CSM, or equivalent program management credentials.
Hands-on experience with CRM software such as Salesforce and customer success platforms such as Gainsight or Totango.
Familiarity with federal procurement processes, compliance requirements, and contracting vehicles.
Experience with enterprise platforms.

Responsibilities

Architect and execute enterprise-wide customer success programs, including onboarding frameworks, adoption playbooks, value realization strategies, and renewal campaigns tailored to Intel Community requirements.
Lead large-scale, cross-functional initiatives from initiation through completion, coordinating across Customer Success, Sales, Product, Engineering, and Professional Services.
Partner with senior stakeholders at Intel Community customers and within Appian to define strategic roadmaps, influence decisions, and align program priorities with customer missions and Appian business objectives.
Establish and monitor KPIs—including Net Promoter Score, churn and renewal rates, customer health scores, and adoption metrics—to drive continuous improvement and demonstrate program impact.
Manage professional services and contract KPIs for program optimization.

Benefits

401(k) plan with company match.
Flexible time off.
Paid parental leave.
Medical, dental, and vision plans.
Life insurance and disability insurance.
Wellness programs and wellness dollars.
Flexible spending accounts and health savings account contributions.
Employee referral bonus program.
Learning and development resources, including training, mentorship, and Appian University.
Tuition reimbursement.
Employee Assistance Program with free mental health support.
Employee Stock Purchase Program.
Family-forming benefits.
Potential eligibility for equity awards.
Discretionary bonus may be awarded based on individual and company performance.