Program Manager - Seneca Heights

The Montgomery County Coalition for the Homeless•Gaithersburg, MD

7d•Onsite

About The Position

The Program Manager oversees the direct service provision and front desk operations of Seneca Heights Apartments. This role involves supervising staff, managing the program budget, coordinating unit turnovers, overseeing facility upkeep, and ensuring effective collaboration between case management and property management teams. The Program Manager also plays a key role in the referral process, client application assistance, and data management within various client databases. Additionally, the position requires managing emergencies, reporting to stakeholders, developing on-site programming, and coordinating with external service providers and development teams.

Requirements

Master’s degree in a human services field
Minimum of five years’ experience with mental health and substance use treatment
Minimum of five years’ experience working with families and individuals in a clinical environment
Minimum of two years’ supervisory experience
Knowledge of principles, methods, and procedures of case management, housing first, harm reduction, and trauma informed care
Knowledge of principles, methods, and procedures of addiction, mental illness, and co-occurring diagnosed populations
Ability to negotiate and maintain positive relationships with co-workers and clients
Ability to maintain ethical boundaries when working with clients
Ability to manage and maintain fiscal accountability
Ability to comprehend and follow guidelines of grants and contract agreements
Knowledge of word processing and spreadsheet software
Familiarity with HMIS/ServicePoint
Must have a reliable car and transport clients as necessary

Responsibilities

Provide direct supervision to 3 case management staff, 1 activities coordinator, and 1 front desk supervisor.
Manage program budget for Seneca Heights, including timely submission of expense reports and vendor invoices.
Track all unit vacancies and coordinate with property management staff to ensure a timely, thorough turnover of vacant units.
Coordinate the delivery of items needed for clients to move into units (furniture, household items, etc.).
Oversee the upkeep and safety of the facility by ensuring regular walkthroughs with property management, monitoring maintenance and cleanliness, and ensuring timely resolution of all identified issues.
Ensure cohesive collaboration between case management and property management teams to support effective communication, timely resolution of client related issues and the overall safety and upkeep of the facility.
Submit program vacancies to the Coordinated Entry System/Services to End and Prevent Homelessness (SEPH).
Attend Coordinated Entry System meetings to coordinate and track the referral process to ensure the timely transition of referred clients into housing.
Assist referred clients with the application process, including the gathering of eligibility documentation, for submission to property management staff.
Be available for on-call emergencies.
Provide bi-monthly board report information to the Senior Operations Officer.
Ensure the accuracy and completeness of all client data, including case notes, individual service plans, home visit reports, and budgets, in HMIS, Apricot 360, and all additional client databases.
Monitor and submit contract deliverable data to county contract monitor and other stakeholders.
Represent programs at service provider meetings.
Assist case management staff and property management staff to coordinate timely completion of rental recertifications.
Provide back-up case management as needed.
Coordinate with the Development Team to engage volunteers and donors to assist with client needs.
Coordinate with external service providers to ensure continuity of care.
Develop on-site programming for client enrichment and care.
Ensure appropriate psychosocial groups and training are available on-site for residents.
Manage psychiatric and medical emergencies.
Other duties as assigned.