Program Manager - Arlington Heights

First Ascent•Arlington Heights, IL

6d•Onsite

About The Position

First Ascent Climbing & Fitness is looking for a proactive, positive, supportive leader to serve as Program Manager, helping us continually get better at what we do as we discover how to best serve our members and guests. As a Program Manager, you provide the leadership and exemplary experience for those that participate in First Ascent classes and events. Along with the gym manager and hospitality manager, you will be responsible for the day to day operations and performance of the gyms programming. As the Program Manager, you will be an integral piece of the FA team and will be working every day to grow the climbing community. This requires someone with exceptional communication and organizational skills who is results oriented and thrives while working as part of a team—and can have a blast along the way. The below responsibilities are subject to change based on the needs of the organization.

Requirements

Exceptional communication and creative problem-solving skills
Solid computer skills
Friendly demeanor, positive attitude and adaptability to various personality types
Flexible working style and ability to multi-task, set priorities and manage time effectively
Enthusiasm for sharing knowledge and love of climbing and fitness
Demonstrated knowledge of climbing equipment and proper belay technique
Familiarity with Microsoft Office based systems, as well as strong computer skills
Ability to stand and move throughout the facility for extended periods
Ability to concentrate through distraction and communicate effectively

Responsibilities

Primarily responsible for managing First Ascent programming, including groups and special events, adult and youth classes, Summer Camp, Guided sessions and the yoga and fitness programs
Assist gym leadership team with hiring, motivating, coaching, and terminating staff
Assist gym leadership team with conducting performance reviews of staff
Ensure that the FA mission and values are communicated and implemented
Work to create a community atmosphere for members and guests
Work with Gym manager and the Initiatives manager to create unique events that will appeal to your gym clientele
With the gym leadership team utilize staff and outside vendors to keep the facility at an acceptable level of cleanliness for clientele