Program Manager

DLB Associates

10h

About The Position

The Program Manager I provides direct execution leadership and full accountability across multiple mission-critical construction projects, serving as the primary owner for scope, schedule, budget, quality, risk, and client delivery. This role directs cross-disciplinary Program Construction Managers across Quality, MEP, Design, Cx, and General Construction disciplines to ensure alignment with program objectives and organizational standards.
The Program Manager I is responsible for strategic planning, financial and commercial stewardship, client relationship management, business development support, risk management, and performance oversight across large, complex, or multi-site programs. This position champions consistency, drives quality assurance at scale, influences program methodology, and ensures program delivery aligns with DLB’s mission-critical expectations for operability, reliability, maintainability, and lifecycle performance.
The Program Manager is self-directed on day-to-day work and receives high level instruction on new projects, tasks, or assignments. Will execute and lead teams and projects, tasks or assignments of complex scope. May coordinate activities of other personnel.
The Program Manager I will communicate and operate in line with organizational and client goals and values, as well as departmental objectives.

Requirements

• Strong working knowledge of construction, MEP, commissioning, and quality management processes in mission-critical environments.
• Knowledge of industry trends, program management methodologies, construction procedures, and best practices.
• Knowledge of materials, methods, and tools involved in mission-critical construction.
• Knowledge of the importance of the Method of Procedure (MOP) process, work notifications, and operational risk controls.
• Demonstrated leadership experience managing multi-disciplinary teams and multiple large-scale projects or programs.
• Strong understanding of health, safety, and environmental (HSE) policies and procedures, including NFPA 70E, LOTO, and OSHA standards.
• Skilled in communication with technical and non-technical audiences and executive stakeholders.
• Skilled in stakeholder management, client engagement, and representing the owner professionally.
• Skilled in problem-solving, risk mitigation, and data-driven decision-making.
• Skilled in construction management tools such as Procore, BIM 360/ACC, and Bluebeam.
• Skilled in organizing documentation, reporting, financial metrics, and dashboards.
• Skilled in mentoring and developing technical and managerial staff.
• Skilled at using MS Office Suite (Excel, Word, Outlook, PowerPoint, Teams), along with exceptional organizational skills for file management.
• Ability to leverage AI and emerging technologies for program efficiency and innovation.
• Ability to translate complex programmatic objectives into actionable plans.
• Ability to work independently with wide latitude in determining methods, procedures, and priorities.
• Ability to manage competing priorities and work under pressure to meet close deadlines.
• Bachelor’s degree in engineering, construction management, project management or related discipline
• Two years of hands‑on install/testing/validation/troubleshooting of mechanical, controls, and/or electrical infrastructure
• Minimum of eight years of additional related experience, including progressive experience in construction or program management with demonstrated leadership of large-scale, mission-critical, or data center projects

Nice To Haves

• PMP (Project Management Professional), CCM (Certified Construction Manager) preferred.

Responsibilities

• Translate organizational, client, and program goals into executable plans across large or multi-site initiatives.
• Lead multi-disciplinary program teams and guide Program Construction Managers across Cx, Design, MEP, Quality, and General Construction disciplines.
• Implement and operate within approved program execution frameworks, reporting standards, quality controls, and risk management strategies established at the portfolio level.
• Drive continuous improvement of program management methodologies, tools, and documentation.
• Oversee program-level KPIs, forecasting, financial performance, and delivery metrics.
• Serve as the primary and day-to-day point of contact for senior client leadership on all program execution matters, maintaining delivery confidence and proactively managing risks.
• Build strong client relationships through proactive communication, strategic guidance, and transparent reporting.
• Lead high-impact issue resolution efforts and facilitate alignment across internal and external stakeholders.
• Escalate risks, performance concerns, and client issues to the Associate Director in accordance with defined escalation thresholds.
• Support business development efforts, proposals, client initiatives, and portfolio expansion opportunities.
• Oversee planning and integration activities across design, construction, commissioning, operations, and quality disciplines.
• Ensure program-level procedures, risk controls, MOP/SOP/EOP considerations, and readiness criteria are properly implemented.
• Support cross-disciplinary coordination to ensure installation quality, system readiness, and lifecycle standards are met.
• Own and execute program budgets, financial tracking, forecasting, cost mitigation, and commercial performance, subject to review and accountability oversight by the Associate Director.
• Support contract development, evaluation of change requests, and claims mitigation strategies.
• Ensure program decisions align with financial objectives and operational priorities.
• Produce executive-level dashboards, reports, KPIs, and performance analyses.
• Maintain strong document control standards across all program workstreams.
• Utilize digital tools, analytics, and AI-enabled forecasting to enhance program visibility and performance.
• Identify opportunities and lead the strategic use of technology, digital platforms, and AI-enabled tools to enhance efficiency through workflow automation, reduced manual effort, and improved accuracy in forecasting, documentation, reporting, and quality processes.
• Support adoption of emerging technologies - including advanced analytics, data visualization tools, and digital construction management platforms - to strengthen readiness, quality assurance, and project controls.
• Collaborate with internal teams to ensure technology solutions align with DLB standards for data security, privacy, and operational integrity.
• Promote a culture that embraces innovation, continuous improvement, and the strategic use of technology to optimize performance and scalability.
• Performs Other Related Duties as Assigned

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Flex spending accounts (FSA)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment
• Relocation assistance available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level