Program Manager

Center for Human Development (CHD)•West Springfield, MA

12d•Onsite

About The Position

CHD Meadows Homes is seeking a dynamic Program Manager to provide leadership, supervision, and operational oversight of 4-5 residential homes supporting adults with intellectual and developmental disabilities. The Program Manager is responsible for supervising House Supervisors and providing oversight to more than 50 direct care staff. On-call responsibilities Monday – Friday and rotating weekends. This leadership position oversees all aspects of residential operations, including staffing, quality assurance, regulatory compliance, health and safety practices, person-centered supports, ISP implementation, budget management, staff development, and program performance. The Program Manager works collaboratively with individuals served, families, DDS, and internal support departments to ensure high-quality services and positive outcomes. The position serves as a key member of the Meadows leadership team and supports the organization's mission, values, and commitment to excellence in service delivery.

Requirements

Bachelor's Degree preferred
Minimum of 3-5 years of supervisory experience
Experience supporting individuals with intellectual and developmental disabilities
Strong written and verbal communication skills
Strong organizational and leadership skills
Demonstrated computer proficiency
Valid driver's license and reliable transportation

Responsibilities

Supervise House Supervisors across 4-5 residential homes.
Provide leadership and oversight to 50+ direct care staff.
Ensure compliance with DDS, CARF, CHD, and other regulatory requirements.
Oversee operational budgets and fiscal responsibilities.
Support ISP development, implementation, and monitoring.
Ensure quality health, safety, and clinical supports.
Coordinate staffing, training, and personnel management.
Participate in an on-call management rotation and provide after-hours leadership support as needed.
Partner with Nursing, Clinical, HR, Recruitment, Compliance, and Quality departments to support program success.
Serve as an active member of the Meadows leadership team.