Program Manager

Ace Sanitary Holdings•West Chester, OH

1d•Onsite

About The Position

Steel & O'Brien, a leading manufacturer of stainless steel flow control components, is expanding rapidly into the Data Center Cooling (DCC) market, supporting liquid cooling solutions for hyperscale and colocation facilities. We're looking for a highly organized, customer-focused Program Manager to lead multiple customer programs from initial opportunity and quoting through design, validation, and production launch. In this role, you'll serve as the primary liaison between customers and cross-functional teams, ensuring projects stay on schedule, meet customer expectations, and are delivered successfully. If you thrive in a fast-paced manufacturing environment and enjoy leading complex projects that make a real impact, we'd love to hear from you.

Requirements

Bachelor's degree in Engineering, Business, Operations, or a related field.
3–5+ years of program or project management experience, preferably in manufacturing or engineering-driven industries.
Proven ability to manage multiple projects simultaneously.
Strong communication, presentation, and customer relationship skills.
Experience coordinating cross-functional teams and influencing without direct authority.
Ability to travel up to 20% (air, car, and overnight).

Nice To Haves

Familiarity with manufacturing processes, supply chain, and quality systems preferred.
PMP or other project management certification is a plus.

Responsibilities

Lead Customer Programs: Manage customer programs throughout the full lifecycle, from opportunity identification to production launch.
Serve as the primary point of contact for assigned customer accounts.
Translate customer requirements into actionable project plans, deliverables, and timelines.
Drive Cross-Functional Execution: Partner with Commercial, Engineering, Operations, Supply Chain, and Quality teams to ensure successful program execution.
Lead program review meetings and communicate project status, risks, and action items.
Coordinate resources and resolve issues to keep projects on track.
Build Strong Customer Relationships: Maintain proactive communication with customers and manage expectations.
Provide regular updates on milestones, progress, and risk mitigation.
Support business development during discovery and quoting by providing program expertise.
Deliver Results: Develop and manage detailed project plans with clear ownership and deadlines.
Ensure programs achieve quality, cost, and delivery objectives.
Lead problem-solving efforts and escalate issues when appropriate.