Program Manager, Outage Task Force

GFiber•San Antonio, TX

About The Position

The Program Manager on gFiber’s Outage Task Force (OTF) helps ensure strategic schedules are met and high-impact projects are delivered efficiently across engineering, operations, construction, budgeting, forecasting, and planning. The role executes leadership priorities by managing complex tasks and schedules, maintaining quality deliverables across workstreams, and leading collaboration among internal teams and external partners. The Program Manager collaborates across the organization to refine initiatives, deploy new technologies, and improve network reliability across gFiber markets. The role includes managing programs and operational processes, leading outage post-mortems and root-cause investigations, auditing outage ticket data, tracking project workflows and budgets, reporting progress to stakeholders, managing change, and overseeing OTF programs such as Defcon protocols and temporary repair policy compliance. The position requires domestic travel of up to 15% of the time.

Requirements

Bachelor’s degree in Construction Management, Engineering, Business, Telecommunications, or a closely related field, or equivalent practical experience.
Five years of leadership experience in Telecommunications, Consulting, Oil & Gas, or other capital project-related industries.
Experience managing complex schedules with a diverse vendor base.
Experience leading annual planning cycles; developing and managing contracts; invoicing; budgeting and forecasting; project reporting on cost, status, and risks; procurement; and vendor negotiation.
Ability to travel domestically up to 15% of the time.

Nice To Haves

PMP certification, MBA, or an advanced degree.
Five years of experience with fiber network deployments, including construction of new outside plant (OSP) and inside plant (ISP) fiber infrastructure, and at least five years of experience with FTTH infrastructure.
Technical knowledge of network drawings, route maps, scopes of work (SOW), interpreting fiber test results, and auditing compliance.
Experience with ServiceNow and Salesforce ticketing and CRM systems.
A proven track record in operational improvement and process/workflow development.
Strong analytical, financial, and cross-functional communication skills.

Responsibilities

Manage end-to-end programs and cross-functional operational processes.
Identify and execute process improvements and long-term initiatives through strategic relationships with cross-functional teams and vendor partners.
Lead cross-functional post-mortem investigations and root-cause analyses, and identify preventative actions to reduce network outages across market and central operations.
Audit outage tickets for accuracy, escalate discrepancies, and ensure data alignment across teams.
Manage Outage Task Force project workflows, track milestones and budgets, report status to stakeholders, and manage change across the cross-functional team.
Manage Defcon protocols to enforce outage mitigation restrictions and maintain daily status communications with market leadership.
Oversee compliance with the temporary repair policy.