Program Manager, Outage Task Force

gFiber•Nashville, TN

5d•$119,000 - $163,200

About The Position

The Program Manager in gFiber’s Outage Task Force (OTF) ensures strategic schedules are met and high-impact projects are delivered efficiently across engineering, operations, construction, budgeting, forecasting, and planning. The role executes leadership priorities, manages complex tasks and multifaceted project schedules, ensures quality deliverables across workstreams, and leads internal teams and external partners. It collaborates across the organization to refine initiatives, deploy technologies, and continuously optimize network reliability across gFiber’s markets.

Requirements

Bachelor’s degree in Construction Management, Engineering, Business, Telecommunications, or a closely related field, or equivalent practical experience.
Five years of leadership experience in Telecommunications, Consulting, Oil & Gas, or other capital project-related industries.
Experience managing complex schedules with a diverse vendor base; leading annual planning cycles; developing and managing contracts; invoicing; budgeting and forecasting; project reporting on cost, status, and risks; procurement; and vendor negotiation.
Ability to travel domestically up to 15% of the time.

Nice To Haves

PMP certification, an MBA, or an advanced degree.
Five years of experience with fiber network deployments, including construction of new outside plant (OSP) and inside plant (ISP) fiber infrastructure, as well as five or more years of experience with FTTH infrastructure.
Technical knowledge of network drawings, route maps, scopes of work (SOW), interpreting fiber test results, and auditing compliance.
Experience with ServiceNow and Salesforce ticketing and CRM systems.
Proven track record in operational improvement and process/workflow development.
Strong analytical, financial, and cross-functional communication skills.

Responsibilities

Manage end-to-end programs and cross-functional operational processes.
Identify and execute process improvements and long-term initiatives through strategic relationships with cross-functional teams and vendor partners.
Lead cross-functional post-mortem investigations, root cause analyses, and identification of preventative actions to reduce network outages in market and central operations.
Audit outage tickets for accuracy, escalate discrepancies, and ensure data alignment across teams.
Manage Outage Task Force project workflows, track milestones and budgets, report status to stakeholders, and manage change across the cross-functional team.
Manage Defcon protocols to enforce outage mitigation restrictions.
Maintain daily status communications with market leadership.
Oversee compliance with temporary repair policy.