Program Manager (Navy Logistics)

Appian Corporation•McLean, VA

7h•Onsite

About The Position

Appian is seeking a strategic and customer-focused Program Manager to lead programs within the US Navy Logistics domain. In this role, you’ll design, lead and execute programs that deliver modernized logistics capabilities to the US Navy with a focus overseeing technology modernization to support the Navy’s logistics mission space using Appian’s AI enabled platform technology. The ideal candidate will be a strategic thinker with a passion for customer advocacy and a proven track record of developing and executing successful customer-centric programs. The candidate must have experience delivering solutions to the Navy and bring domain specific experience within DoD logistics. This individual will work cross-functionally with sales, product, marketing, and support teams to create a seamless and impactful customer journey. This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

Requirements

Bachelor’s degree in a relevant field.
A minimum of 10+ years of experience in program management within the Department of War or other relevant federal government agencies.
Direct experience leading the delivery of complex technology modernization initiatives to the Department of War (DoW) within the logistics domain, ideally with the US Navy.
Proven ability to develop and execute complex programs and large-scale projects with measurable results and managing over 50 resources.
Strong analytical skills with the ability to translate data into actionable insights.
Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels. The ideal candidate will have experience and relationships with clients within the Navy logistics space.
Proficiency with Appian, other modern platform technologies (e.g., Salesforce, ServiceNow, Palantir) and/or custom application development.
Experience leading technology modernization leverage agile methodologies and AI enabled code generation approaches.
Ability to hold a US government clearance at the DoW Secret level.
Willingness to travel to client locations, as required.

Nice To Haves

The ideal candidate will have experience with Maintenance, Repair and Overall or shop floor related software technologies, and an understanding of the application of AI to meet mission requirements.

Responsibilities

Design, implement, and optimize customer success programs for the US Navy encompassing onboarding, adoption, value realization, and renewal.
Lead and manage large-scale, cross-functional initiatives from initiation through to completion, ensuring they are delivered on time, within scope and budget, and meet strategic objectives.
Develop and manage strategic roadmaps and plans for programs within the Navy logistics domain that align with customer requirements.
Serve as the voice of the customer within the organization, gathering and analyzing feedback to inform program development and product enhancements. Deliver Navy logistics specific experience and expertise to inform the approach for modernization and to inform Appian’s product vision.
Drive innovation into program delivery and the application modernization approach, including the application AI technologies to accelerate delivery, increase quality and enable the mission stakeholders.
Establish, monitor, and report on key performance indicators (KPIs) for customer success programs, including but not limited to customer health scores, agile delivery metrics and program operations and financials.
Collaborate closely with cross-functional leaders to ensure a cohesive and unified customer experience across all touchpoints.
Develop and maintain strong relationships with key Navy customer stakeholders, acting as a trusted advisor and strategic partner.
Identify and mitigate risks to customer success, proactively developing and implementing strategies to address challenges.
Champion a customer-centric culture throughout the organization.