Program Manager for Professional & Executive Programs (PEP)

University of Washington Medical Center • Seattle, WA

10d • $101,784 - $115,116

About The Position

The UW College of Engineering seeks a strategic, collaborative, and highly effective Program Manager for Professional & Executive Programs (PEP). Reporting jointly to the Assistant Dean of Professional & Executive Programs and through the College's Collaboration Core, the position advances the College's portfolio of professional and executive programs, drives operational excellence, and supports strategic growth initiatives. It oversees program administration, financial management, CRM and enrollment operations, student experience, and cross-functional initiatives, serving as a key resource for Dean’s Office programs and College-wide professional education efforts supporting more than 30 programs and educational offerings.

Working with faculty, academic departments, University partners, and external stakeholders, the Program Manager supports program growth, scalable operational practices, and new educational opportunities, including degree programs, certificates, executive education, and interdisciplinary initiatives. The role leads complex projects, develops sustainable processes, uses data to inform decisions, and supports student success and operational effectiveness. As a strategic partner to College leadership and academic units, the Program Manager helps shape professional and executive education across the College of Engineering and support its strategic goals and mission.

The role leads professional program operations, including multidisciplinary master's and certificate programs, admissions coordination, financial planning, revenue and expenditure practices, partnerships, governance, and program review. It also provides strategic and operational leadership for executive education, including corporate partnerships, leadership development, professional certificates, workshops, portfolio performance, and financial stewardship. The position oversees the College's CRM ecosystem and strategy for recruitment, admissions, enrollment, communications, and engagement, including technology investments, governance, metrics, stakeholder liaison, training, and change management. Additional duties include administrative support to the Assistant Dean, committee representation, support for ad hoc Study Abroad Summer programs, and collaboration on policy compliance.

This is a regular, 100% FTE position. The work requires occasional evening and weekend hours and occasional travel for recruitment conferences, industry events, and prospective student outreach. The listed annual pay range is $101,784 to $115,116. The position is on first shift.

Requirements

• Bachelor's degree in Business Administration, Public Administration, Education, or equivalent education/experience; equivalent education and/or experience may substitute for minimum qualifications except where legal requirements apply.
• Five years of progressively responsible program management experience, preferably in higher education.
• Ability to collaborate with academic leadership, student services staff, and stakeholders within the College of Engineering and across the University.
• Strong advocacy skills to represent the College's interests to University partners.
• Experience supporting or managing academic, professional, continuing education, or student-facing programs in a higher education environment.
• Experience coordinating program operations, including budgeting, enrollment processes, communications, or administrative functions.
• Demonstrated experience managing complex budgets, including forecasting, expenditure monitoring, and aligning resources with strategic priorities.
• Demonstrated ability to lead projects and collaborate with cross-functional stakeholders.
• Experience developing and improving processes, managing multiple priorities, and delivering high-quality customer service to faculty, students, and University partners.
• Strong project management, communication, and relationship-building skills.
• Ability to work independently, manage competing priorities, and collaborate effectively with diverse stakeholders.

Nice To Haves

• Master's degree in a relevant field.
• Experience in higher education, healthcare, research, or nonprofit organizations.
• Knowledge of project management methodologies.
• Experience with grants, strategic planning, or program evaluation.
• Familiarity with fee-based program administration.
• Experience providing guidance, training, or informal supervision to staff, student employees, or project teams.

Responsibilities

• Lead implementation, administration, and continuous improvement of college-wide professional master's and certificate programs spanning multiple departments and disciplines.
• Oversee the Master’s in Multidisciplinary Engineering (MDENG) and other College professional programs, including admissions, capstone course, interdisciplinary faculty committee, and related operations.
• Coordinate admissions activities with advising staff, including application workflows, faculty review materials, tracking decisions and exceptions, and timely applicant and campus-partner communications.
• Oversee assigned program budgets, resource allocation, expenditure approval, and long-range financial planning; ensure financial decisions support strategic objectives and sustainability.
• Advise the College on revenue flows and distributions from fee-based graduate and professional programs and expenditure attribution for interdisciplinary efforts.
• Serve as the College's lead liaison and subject matter expert on professional and fee-based graduate education, advising on policies, program administration, funding models, and opportunities.
• Lead cross-functional initiatives and partnerships with academic units, the Graduate School, Continuum College, and other University stakeholders; develop programs, manage partnership agreements or MOUs, and resolve operational challenges.
• Develop scalable operational models, governance structures, and best practices for the College's professional education portfolio.
• Support curriculum, policy, program review, and approval processes with College leadership and administrative staff.
• Monitor enrollment, student outcomes, financial performance, market trends, and operational metrics; provide analyses and recommendations for planning, investment, resource allocation, and improvement.
• Coordinate data analysis, documentation, stakeholder engagement, and institutional reporting for academic program review, assessment, and approval.
• Provide strategic and operational leadership for the executive education portfolio, including custom corporate partnerships, leadership development, professional certificates, workshops, and other non-credit offerings.
• Oversee executive education portfolio planning, implementation, resource allocation, quality, participant experience, performance, assessment, and continuous improvement.
• Establish scalable business processes, operational standards, and service models for executive education.
• Represent the College in executive education partnerships and cultivate relationships with corporate partners, faculty, academic units, schools and colleges, industry leaders, and University stakeholders.
• Advise on executive education opportunities, market trends, risks, and growth strategies; direct program development and delivery with sponsors, faculty, and University partners.
• Lead executive education financial planning and stewardship, including budgets, market analysis, revenue and expenditure oversight, pricing, resource allocation, and investment recommendations.
• Oversee the College CRM ecosystem for professional program recruitment, admissions, enrollment, communications, and engagement.
• Direct CRM operations, technology investments, enhancements, integrations, automation, reporting, and resource allocation; evaluate capabilities and costs and recommend improvements or alternatives.
• Establish CRM strategy, governance, and best practices; develop and analyze performance metrics to guide decisions and enrollment growth.
• Liaise with academic programs, marketing teams, University technology partners, vendors, and stakeholders on CRM strategy, enhancements, issues, and enrollment initiatives.
• Lead CRM adoption and change management, including faculty and staff training, business process development, and compliance with University policies, data governance, and privacy requirements.
• Provide administrative support to the Assistant Dean of PEP, including calendar management, meeting coordination, and preparation of briefings and agendas.
• Represent the Dean's Office on College-wide and University-wide committees, working groups, and initiatives related to professional and executive education, enrollment strategy, student experience, and academic program development.
• Provide programmatic support for ad hoc Study Abroad Summer programs.
• Collaborate with the Director of Policy and Administration and the Director of Finance to ensure compliance with UW policies.
• Perform other duties as assigned.
• Occasionally work evenings and weekends and travel to recruitment conferences, industry events, and prospective student outreach activities.

Benefits

• The posting refers applicants to the UW staff benefits website but does not enumerate specific benefits.
• Opportunities for professional growth.
• Work in an environment described as diverse, intellectually exciting, and naturally beautiful.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level