Program Manager - Ways of Working Transformation, VP II - State Street Investment Management

State Street•Boston, MA

9d•Hybrid

About The Position

As a member of the Strategic Implementation team within the Chief Administrative Office of State Street Investment Management, the Program Manager will coordinate and drive the organization’s transformation to a new Way of Working. The role connects multiple workstreams, translates the target product operating model into an integrated execution plan, and maintains transparency across milestones, dependencies, risks, decisions, and outcomes. It is not a traditional project management role; it requires practical experience with product operating models, Agile ways of working, and complex organizational change, along with program-management discipline. The Program Manager will coordinate business, technology, operations, architecture, and other enabling functions to advance client focus, product accountability, cross-functional delivery, prioritization, and outcome management. The position supports pilots and rollout, capability development, governance, enablement, operating-model changes, and broader scaling. It also contributes to responsible integration of AI-enabled capabilities and modern delivery practices into the evolving Ways of Working model. This is a full-time role based in Boston or London, with four days in the office expected each week and one day of remote work. The listed annual salary range is $110,000–$188,750 and applies to the primary location; the applicable range may differ for other work locations.

Requirements

A minimum of 10–12 years of relevant experience in program management, enterprise transformation, product management, Agile transformation, or related disciplines.
Demonstrated experience planning and leading cross-functional initiatives.
Strong communication, presentation, and influencing skills.
Experience with product operating model transformation and/or Agile delivery.
Experience establishing an organized and structured approach to change initiatives, with strong awareness of business risk.
Strong interpersonal skills and ability to build relationships with business and technology partners.
Comfort interacting with all levels of the organization.
Ability to establish clear accountability and ownership for deliverables across teams while taking accountability for individual work.
Ability to act with urgency to keep essential plans on course and communicate issues effectively.
Ability to drive creative thinking and collaboration to surface strategic solutions.
Ability to solve complex problems.
Strong Microsoft Office skills.
Preferred experience within financial services.

Nice To Haves

Prior experience with product operating model transformation and Agile delivery is strongly preferred.
PMP, PgMP, PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe, product management, or change management certification is preferred.

Responsibilities

Coordinate integrated program management for the Ways of Working transformation, connecting initiatives into a cohesive roadmap and execution plan.
Translate product operating model strategy into practical plans for pilots, capability development, governance, enablement, operating-model changes, and scaling.
Partner with business and technical leads to align workstream plans with the broader strategy and identify conflicts, gaps, and decisions requiring resolution.
Run program governance and operating cadence, including stakeholder management, status reporting, decision tracking, risk and issue management, and escalation of roadblocks.
Engage senior stakeholders to define outcomes, secure alignment, drive deliverables to completion, resolve conflicts, remove barriers, and escalate as needed.
Build stakeholder connections and support engagement in governance, solution design, decision-making, and issue resolution.
Coordinate with leaders responsible for capability maturity, governance, business architecture, portfolio and funding, metrics and OKRs, enablement, culture, and technology delivery.
Support pilots and rollout activities, capturing lessons learned and incorporating them into subsequent releases, playbooks, and scaling plans.
Establish mechanisms to track transformation outcomes, adoption, and delivery progress beyond activity or milestone reporting.
Create and maintain the integrated roadmap and program documentation, including milestones, sequencing, dependencies, decision points, risks, issues, actions, and expected outcomes.
Identify and track risks to timelines, resourcing, and other areas; formulate data-driven remediation options and recommendations, obtain stakeholder buy-in, and ensure completion of necessary actions.
Provide ongoing transparency and support to leaders across Investment Management and the broader State Street organization; prepare concise senior-leader materials on progress, outcomes, risks, decisions, and implications.
Promote product-centric and Agile ways of working, including customer focus, outcome orientation, empowered teams, transparency, collaboration, and continuous improvement.
Contribute to the responsible integration of AI-enabled capabilities and modern delivery practices into the Ways of Working model.

Benefits

401(k) retirement savings plan with company match.
Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities.
Employee Assistance Program.
Incentive compensation, including eligibility for annual performance-based awards, subject to stated exclusions.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.