Program Manager

Forged Fiber 37•Phoenix, AZ

16h•Onsite

About The Position

At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates , and maintains a state-of-the-art open-access fiber network platform that empowers millions . Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

Requirements

2+ years' experience in field operations, enablement, construction coordination, telecom/OSP, network deployment support, or similar field ‑ facing program roles.
Demonstrated ability to manage relationships with external stakeholders (HOAs, municipalities, developers , and property managers).
Experience conducting site surveys / field verification and producing structured documentation for technical teams.
Strong cross ‑ functional communication and ability to translate field observations into clear, actionable updates for internal teams.
Comfort working independently in the field with high ownership and accountability.

Responsibilities

Serve as in ‑ market Enablement lead for SFU HOA and Greenfield SFU/MDU initiatives, supporting readiness and execution across prebuild and build phases.
Reviews Brownfield In ‑ take Requests for initial high-level evaluation, response to submitter, potential site survey and engagement with Solutions Engineer.
Review Investment Areas to identify Brownfield opportunities for locations under 16 as well as any potential funnel building lists (Ex Under 300ft list).
Act as Solutions Engineering’s field liaison (“eyes in the field”), validating assumptions, capturing constraints, and feeding actionable insights back to engineering and delivery teams.
Perform site surveys and field verification (access, pathways, obstructions, staging, safety considerations), ensuring consistent collection of data needed for planning and deployment.
Produce picture packages / field documentation (photo logs, annotated images, site notes) and maintain organized repositories to support engineering design, construction planning, and stakeholder communications.
Build and maintain relationships with HOA boards/property managers, becoming the trusted point of contact for field coordination, expectations, and issue resolution.
Establish and strengthen relationships with municipal stakeholders (ROW, permitting, planning, inspections), proactively reducing delays and improving coordination.
Develop relationships with developers/builders for Greenfield and MDU projects to align timelines, access, and site readiness requirements.
Help identify , qualify, and maintain key contacts across HOAs, municipalities, and developer organizations; build influence networks that support smoother execution.
Coordinate across internal teams (Solutions Engineering, Construction, PMO/Program Ops, Project Management, etc.) to ensure field findings translate into clear next steps, risk mitigation, updated plans, and assist other roles as needed.
Support early identification of permitting/documentation needs (site plans, engineering drawings, compliance documentation) and help drive completeness & quality to avoid delays.
Establish simple, repeatable field enablement processes (survey checklists, photo standards, reporting cadence) and continuously improve them based on stakeholder feedback and outcomes.