Program Manager

Blue Door Support Services • East Gwillimbury, ON

6d • CA$70,000 - CA$80,000 • Onsite

About The Position

Reporting to the Director, Programs Emergency & Seasonal Housing, the Program Manager will be responsible for the supervision of staff, students, and volunteers of Blue Doors. In conjunction with the Director, Programs Emergency & Seasonal Housing, the Program Manager will assist in program development and implementation of Leeder Place for families experiencing homelessness, ensuring that goals of the program are consistent with the agency’s philosophy, are service user-centred, are understood by all persons working in the program, and are consistent with the intent of the program. The incumbent will ensure that the agency’s goals and policies are met and adhered to. The Program Manager will participate in the agency’s planning process and represent the Agency at various committees and forums in the community.

Requirements

• Minimum Bachelor of Social Work Degree or equivalent combination of Bachelor level education and experience.
• Experience working with vulnerable populations (individuals/families) is required
• Experience in an organized labour environment.
• Excellent coaching, team building and conflict resolution skills.
• Excellent oral and written communication skills.
• Experience in database management.
• Experience of working within a harm reduction philosophy.
• Ability to deal with extremely confidential and sensitive information.
• Understanding and promotion of anti-oppressive practices.
• Solid computer skills (including Microsoft Office).
• Clear and valid Vulnerable Sector Screening (VSS) Report
• Reliable vehicle, valid driving license and insurance.
• Ability to lift up to 40 lbs
• Valid First Aid/CPR

Nice To Haves

• Minimum three years experience in leadership in the not for profit sector is considered an asset

Responsibilities

• Participate in the hiring of staff.
• Support and facilitate the onboarding of new hires through orientation.
• Supervise staff, students and volunteers of the program to ensure the mandate of the program is carried out and is consistent with the goals of the Agency.
• Ensure all staff, students and volunteers adhere to all Agency policies and procedures.
• Conduct staff performance reviews and provide regular supervision during all shifts as required and maintain appropriate documentation.
• Ensure adherence to the collective agreement.
• Coach and mentor staff, including team building.
• Provide supervision and oversight of program staff, students, and volunteers.
• Facilitate staff meetings to accommodate all shifts.
• Ensure appropriate staff intervention and resolution of conflict situations.
• Handle crises in accordance with specified policies and procedures and provide follow-up and support to team as needed.
• Liaise with community resources as appropriate for the program.
• In absence of staff, undertake all front-line staff duties including direct service work with service users.
• Participate in ongoing review and evaluation of the program by making suggestions for change and accommodations based on program and service user needs.
• Share on-call responsibility.
• Oversee direct program expenditures; participate in Agency strategic planning and budgeting processes.
• Ensure all program records and appropriate service user documentation is maintained.
• Oversee collection and compilation of program statistics and data. Prepare regular reports as required.
• Analyze, review and report on program outcomes and trends.
• Prepare and management monthly staff schedule.
• Organize and prepare scheduling for training and other opportunities.
• Ensure staff effectively collaborate with other programs and support service staff.
• All other duties as assigned.
• Maintain professionalism in the workplace.
• Working cooperatively alongside and supporting all Blue Door team members and departments.
• Adherence to the mission, vision, policies and procedures of the agency.
• Able and willing to promote harm reduction practices in accordance with core standards.
• Attend internal staff meetings and staff training as required.
• Maintain the confidentiality of all service user and agency information.
• Utilizes effective conflict resolution skills in accordance with (Crisis Prevention Intervention (CPI) training.
• Fosters positive and appropriate relationships with service users, colleagues, community partners and volunteers.
• Provides referrals and follow-up as necessary.
• Meets with manager on a regular basis and participates in completion of annual performance evaluation.
• All employees are responsible for carrying out work in a way that does not adversely affect their own health and safety and that of others.
• All employees shall learn and understand health and safety policies and procedures and will comply with them.

Benefits

• We are always working towards continued improvements with the hope of creating and fostering a work culture where people want to be and see the impact of their work.
• Blue Door is committed to the development of a staff and leadership team that reflects the incredible diversity of the communities we serve. We promote the principles of intersectional anti-racism and anti-oppression and adhere to the tenets of the Ontario Human Rights Code. We both welcome and encourage applications from members of groups with historical and/or current barriers to access and equity, including Indigenous, Black and racialized people, members of 2SLGBTQIA+ communities, people with disabilities, and people with lived experience of homelessness.
• In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Blue Doors AODA Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
• Portions of the recruitment process may include the use of approved Artificial Intelligence (AI) tools to support administrative efficiency and candidate screening.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level