UNIV- Program Manager - COM: Healthcare Simulation Center
About The Position
The Medical University of South Carolina College of Medicine invites applications for the position of Operations Manager for the MUSC Healthcare Simulation Center (HSC). The Operations Manager provides leadership for the operational, programmatic, and administrative management of simulation-based activities and is responsible for ensuring high-quality, efficient, reliable, and service-oriented support for simulation programs across the MUSC enterprise. This position leads day-to-day center operations and manages workflows that support simulation implementation, scheduling coordination, staff assignments, customer service, equipment readiness, facilities utilization, program documentation, and continuous quality improvement. The Operations Manager works collaboratively with faculty, clinicians, administrators, learners, and external partners to ensure that simulation activities are operationally sound, educationally aligned, and delivered in a consistent, professional, and scalable manner. The Operations Manager serves as the center’s primary operational leader and supports the continued growth of the MUSC HSC as a high-performing, responsive, and financially responsible center that advances simulation-based education, workforce development, clinical readiness, and interprofessional collaboration across MUSC.
Requirements
- Bachelor's degree in healthcare, education, business, public administration, leadership, instructional design, or a related field
- Minimum of 5 years of progressively responsible experience in healthcare simulation, healthcare operations, academic operations, clinical training support, or related program management
- Minimum of 3 years of experience with direct responsibility for personnel, workflow coordination, program implementation, or operational oversight
- Demonstrated experience in staff supervision, process improvement, project coordination, and resource management
- Experience working collaboratively with faculty, clinicians, administrators, staff, and interprofessional teams
- A bachelor's degree and three years relevant program experience.
Nice To Haves
- CHSOS, CHSE, or equivalent simulation-related certification, or eligibility to obtain an applicable certification within 12 months of hire
- Experience leading operations within a simulation center or similarly complex academic, clinical, or training environment
- Experience with budget tracking, utilization analysis, and cost-conscious resource planning
- Experience with simulation technologies, audiovisual systems, learning platforms, scheduling systems, and scenario/program implementation
- Experience with Microsoft 365, Teams-based workflow management, and operational documentation systems
- Project management training/certification and/or experience leading complex cross-functional initiatives
- Experience with operational platforms such as PCS SimVox, IVS VALT, Laerdal LLEAP, Laerdal SimDesigner, Booked Scheduler, Articulate 360, and OurDay (Workday)
Responsibilities
- Lead day-to-day operations of the MUSC HSC to ensure high-quality, safe, reliable, and efficient simulation experiences for all users
- Oversee operational systems and workflows supporting simulation intake, planning, scheduling coordination, setup, execution, breakdown, and follow-up
- Partner with faculty, facilitators, the Educator, and staff to ensure simulation activities are operationally feasible, appropriately resourced, and aligned with stated goals and objectives
- Ensure consistent, responsive customer service and operational support for learners, faculty, staff, visiting groups, and external partners
- Develop, implement, and maintain operational standards, protocols, policies, procedures, and service expectation that support excellent simulation delivery.
- Supervise and coordinate the work of assigned operations, simulation technology, and support personnel
- Establish staffing plans, daily assignments, coverage expectations, workflow priorities, and accountability systems to support center activities
- Lead onboarding, training, coaching, performance feedback, and professional development for assigned staff
- Foster a professional team culture grounded in responsiveness, collaboration, adaptability, continuous improvement, and service excellence
- Coordinate communication across staff, faculty, and center leadership to ensure operational clarity and smooth execution of activities
- Manage simulation activity implementation and continuous quality improvement processes across center operations
- Develop and maintain protocols, policies, and procedures related to simulation implementation and operational quality
- In conjunction with the Educator, help ensure simulation activities are assessed for quality on an ongoing basis
- Maintain and improve project-management and activity-tracking systems, including Microsoft Teams-based workflow tools and related documentation processes
- Support creation and maintenance of setup guides, workflows, and operational documentation that improve consistency and scalability
- Oversee readiness, lifecycle management, and effective use of simulation resources, including simulators, task trainers, computers, software, audiovisual systems, supplies, and related equipment
- Manage inventory control processes and recommend equipment, supply, and infrastructure needs required to support high-quality center operations
- Coordinate maintenance, troubleshooting, repair, replacement planning, and vendor support for simulation and operational technologies
- Ensure facilities, rooms, equipment, and support systems are prepared and maintained to meet operational and educational needs
- Identify and support innovative simulation approaches, technologies, and operational improvements, including emerging modalities such as virtual reality where appropriate
- Participate in the center’s strategic planning process in collaboration with the Director and other leadership team members
- Support operational planning, utilization analysis, staffing recommendations, and resource prioritization
- Prepare reports, summaries, and operational updates as requested to support leadership decision-making
- Represent the MUSC HSC in meetings, collaborations, and initiatives as assigned
- Perform other duties as assigned
Benefits
- If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
