Program Manager (NOC/SOC) - Top Secret

NTT DATA Services • Springfield, VA

1d • $117,232 - $195,388 • Onsite

About The Position

NTT DATA Federal Services is seeking an accomplished Program Manager to lead delivery of a large Federal program supporting a Network Operations and Security Center (NOSC). As the senior contractor delivery leader and primary customer interface, the Program Manager is accountable for staffing, service performance, financial execution, risk, and customer confidence across the IDIQ and awarded task orders. The role requires ownership of complex cybersecurity operations and the ability to lead technical and management teams through service disruptions, staffing challenges, and operational change. Candidates should be able to describe programs they led, decisions they owned, and measurable improvements they delivered.

The role is primarily onsite at agency facilities, with travel to supported locations as needed. The Program Manager must be available for management escalations outside normal business hours when mission conditions require it.

Requirements

• At least 10 years of cybersecurity management experience managing contracts or programs of similar size, scope, and complexity, including relevant experience overseeing both technical and management teams.
• At least 1 year as a Program Manager or comparable delivery leader for a complex cybersecurity operations program involving multiple technical teams and subcontractors of at least 50 FTEs, including staffing, service performance, customer commitments, and financial execution.
• At least 1 year leading continuous or 24x7 mission-critical operations and coordinating management response to significant security incidents, outages, or service degradation.
• Current Project Management Professional (PMP) certification.
• Current Certified Information Systems Security Professional (CISSP) certification.
• Active Top Secret clearance and ability to obtain and maintain SCI access and required DHS suitability approvals.

Nice To Haves

• Experience leading DHS or comparable Federal enterprise cybersecurity and network operations programs supporting multiple customer organizations or classified environments.
• Experience managing an IDIQ with multiple task orders, competing priorities, variable demand, and geographically distributed delivery teams.
• Experience applying ITIL-based service management, NIST cybersecurity practices, service catalogs, operational dashboards, and structured continuous improvement.
• Demonstrated improvements in service-level attainment, incident response or restoration time, staffing stability, customer satisfaction, or delivery cost, supported by before-and-after measures.
• Experience developing operational leaders, managing incumbent staff transitions, and recruiting and retaining cleared cybersecurity talent.
• Bachelor’s degree in a relevant discipline.
• Ability to challenge technical recommendations, explain operational risks and tradeoffs to senior customers, and coordinate work across SOC/NOC, network, cloud, and service management teams.
• Demonstrated ability to recover a troubled service, close a critical staffing gap, or lead a complex transition, with a clear explanation of personal decisions and measurable results.
• Ability to meet the onsite, travel, and escalation availability expectations described in the posting.

Responsibilities

• Own integrated delivery across cybersecurity, network, cloud/platform, service management, field support, and related workstreams supporting a Network Operations and Security Center (NOSC). Translate task order requirements into accountable leads, staffing plans, milestones, and measurable service outcomes.
• Lead the Deputy Program Manager, technical leads, and subcontractors. Establish decision authority, operating rhythms, and escalation paths; address underperformance and hold teams accountable for corrective actions and results.
• Maintain reliable 24x7x365 service coverage. Anticipate clearance, onboarding, vacancy, retention, and surge needs, and resolve staffing gaps before they affect mission support.
• Own customer communications and executive reviews. Present service health, risks, financial status, and decisions needed with clear recommendations; raise delivery threats early and follow commitments through closure.
• Oversee major incident and outage escalations with Government and technical leaders. Coordinate resources, customer updates, service restoration, and root cause follow-through while respecting Government technical authorities.
• Manage budgets, labor utilization, forecasts, funding status, invoices, and subcontractor performance across task orders. Identify cost or schedule variance early and execute recovery plans.
• Lead transition-in, knowledge transfer, readiness validation, and stabilization without disrupting operations. Maintain business continuity, disaster recovery, and surge readiness.
• Use service levels, incident trends, staffing data, and quality reviews to drive improvements in response, restoration, repeat incidents, and service maturity.
• Produce timely, accurate progress and financial reports.
• Work primarily onsite at agency facilities, travel to supported locations as needed, and be available for management escalations outside normal business hours when mission conditions require it.

Benefits

• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• 401(k) program with company match
• Additional voluntary or legally required benefits
• Potential eligibility for incentive compensation based on individual and/or company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed