Program Manager

NATIONAL YOUTH ADVOCATE PROGRAM • Chicago, IL

1d • $85,000 - $90,000 • Onsite

About The Position

Program Manager for our Center for Family Engagement and Well-Being. Location: 777 N Green St. Chicago, IL. 60642 Position Summary Under the general supervision of Executive Director or designee, the program manager is responsible for the day-to-day administration and supervision of the assigned programs, oversight of assigned staff and ensuring quality service delivery and compliance to a particular program’s contractual guidelines. Scheduled Hours: Primarily M-F 9-5. However, this is the lead position of the program that is 24/7 so must be willing to be available after hours and weekends as well.

Requirements

• Master’s Degree in Social Work or comparable Human Services field from an accredited institution.
• Two years’ direct experience in the field of human services.
• Relevant experience working with individuals being served through the child welfare and/or juvenile justice system.
• Must be knowledgeable of group facilitation/mediation practices and principles
• Training, education, and/or experience related to the following: Family facilitation, mediation, and/or conflict resolution
• Strengths based assessment and planning
• Communication and ability to relate to diverse groups and manage interpersonal conflict
• Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs.
• Must be open and willing to work non-traditional work hours as well as on-call responsibilities
• Must be able to embrace working as a diverse team both effectively and respectfully with persons of any background, race, color, religion, sexual orientation, ability, national origin, or culture
• Provide excellent internal and external customer service
• Must possess good verbal, listening, and written communication skills
• Maintain a strong culture with staff.
• Valid driver’s license
• Reliable personal transportation
• Good driving record
• Minimum automobile insurance coverage of $100,00/$300,000 bodily injury liability

Nice To Haves

• A valid social work license is preferred, but not required.

Responsibilities

• Provide administration coordination for program contracts while aggressively seeking the growth and expansion in the local market(s) through relationships with key stakeholders.
• Provides clinical coordination for regional services, individual, family and group counseling, and individual supervision of all staff as assigned.
• Oversees Diagnostic Assessment, treatment plan development, attend treatment team meetings and any other meetings on behalf of the client.
• Reviews and signs off on all paperwork generated by the Treatment Coordinators and Treatment Advocates.
• Leads clinical team of multi-professionals and trains and supports team members in the region.
• Works with Treatment Coordinators in coordinating services for youth obtained in the community, including mental health, medical, educational, psychological, vocational and social services.
• Assigns advocate services, when authorized, and regularly reviews the progress and status of the youth’s advocate component making adjustments as necessary and appropriate.
• Coordinates and develops curriculum activities.
• Coordinate all intake services, initial paperwork, and documentation.
• Recruit mediator volunteers for the program.
• Assign mediation services, when authorized, and regularly review the progress and status of the case(s).
• Conduct mediation appointments as needed.
• Maintain productivity standards on a monthly basis
• Makes public appearances and presentations as requested.
• Provides on-call services and works with children, adults and families as necessary or assigned.
• Work collaboratively with other NYAP programs and staff throughout the organization.
• Sign off on all Incident Reports and other required reports as well as submitting the reports for processing according to agency policy.
• Submit weekly reports to the Executive Director.
• Perform all duties in accordance with personnel policies and the program’s fiscal guidelines.
• Manage staffing schedules, call-offs, and shift coverage.

Benefits

• Excellent training and continuing education and development opportunities offered on topics such as: PCIT, NMT, TF-CBT, BFST, CSAYC, TBRI, FFT and many, many more!
• Summer Hours (half day off on Friday's)
• Student Loan Repayment assistance, up to $1,200 per year!
• Medical, Dental, and Vision insurance for you and your family!
• 22 Days Off Each Year!
• Plus 11 Paid Holidays Per Year!
• Competitive salaries and benefits including a 401(k)
• Tuition Assistance
• Work Anniversary Trips!
• Peace leave
• Flexible Hours
• Phone allowance
• Mileage Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager