Program Manager

Workwell

10h•$75,000 - $85,000•Onsite

About The Position

As the Program Manager, you’ll be responsible for delivering operational support and oversight for one or more client accounts, ensuring a high level of service and consistent program performance. This role fosters strong relationships with contingent workers, client managers, key stakeholders, and internal teams. You’ll be required to be on client site 5 days per week. Four days per week in San Clemente and one day per week in Aliso Viejo. San Clemente: 229 Avenida Fabricante, San Clemente, CA 92672 Aliso Viejo: 1 Glaukos Wy, Aliso Viejo, CA 92656

Requirements

Demonstrated previous accountability across all stakeholders
Is able to work autonomously without frequent supervision
Has previous experience dealing with multiple projects at once
Is able to analyzing data and provide actionable information to stakeholders
Asserts yourself in a professional and respectful manner, especially with hiring managers and suppliers
Has excellent communication skills

Nice To Haves

That has 2-3 years of MSP program management would be a plus
That has 2-3 years of Recruiting/Talent Acquisition or Account Mgmt.

Responsibilities

Serve as a trusted liaison between Eastridge MSP, the client, suppliers, and contingent workers, demonstrating professionalism and in-depth program knowledge.
Maintain and update documentation on policies, procedures, and program-specific workflows.
Coordinate and support the candidate interview and selection process, including resume screening and interview scheduling.
Ensure compliance with all pre-employment screening requirements in alignment with contractual obligations and applicable regulations.
Facilitate onboarding and new hire orientation sessions as needed.
Address employee relations matters with discretion and confidentiality.
Conduct regular surveys to assess satisfaction among clients, suppliers, and employees.
Accurately input and maintain data in the VMS system, ensuring data consistency and integrity.
Prepare HR and workforce-related reports as requested
Investigate and resolve payroll and billing issues in collaboration with suppliers, the client, and internal teams.
Support the development of job descriptions, salary benchmarking, and performance evaluation tools.
Assist with planning and representation at client-related events.
Execute offboarding processes, including terminations, exit interviews, and proper documentation.
Perform regular audits to ensure compliance with employment laws and program standards.
Stay current on federal, state, and local employment legislation and ensure adherence across the program.
Manage additional projects and duties as assigned by leadership.