Program Manager, Strategic Customer Delivery

Clinisys•Tucson, AZ

3d•Remote

About The Position

Clinisys is seeking an experienced Programme Manager to oversee complex, multi-site software deployments for its largest strategic customers. This customer-facing role focuses on programme governance, executive stakeholder management, and portfolio oversight rather than day-to-day project delivery. The Programme Manager serves as the primary escalation point for customers and works closely with project managers, strategic account leaders, product teams, and Professional Services leadership to ensure successful programme outcomes. The role oversees enterprise software programmes involving multiple projects, sites, regions, and workstreams. It provides programme-level reporting, risk management, portfolio health reviews, executive governance, and alignment across customer and internal teams. The Programme Manager monitors performance against contractual commitments, budgets, timelines, and success criteria; manages risks, dependencies, scope changes, and escalations; and supports the transition of completed projects to Customer Success and operational teams. The successful candidate will bring substantial experience leading enterprise software programmes, engaging senior customer executives, and governing interconnected projects across global organisations. Clinisys expects all colleagues to work confidently with AI-enabled tools, apply digital and analytical thinking, and adapt as technology evolves, contributing to the company’s AI-first purpose.

Requirements

10+ years of programme and/or project management experience in enterprise software delivery.
Demonstrated experience managing complex programmes consisting of multiple projects and stakeholders.
Experience engaging with executive-level customer stakeholders, including C-suite, CIO, CTO, and VP-level leaders.
Strong portfolio governance, risk management, and reporting experience.
Experience leading global or multi-site technology implementations.
PMP certification.
Experience working within Professional Services, Consulting, SaaS, or Software organisations.

Nice To Haves

Experience within laboratory informatics, diagnostics, healthcare technology, or regulated environments.
Knowledge of laboratory workflows and enterprise healthcare systems.
Experience working with GDPR, HIPAA, or similar regulatory frameworks.
Master's degree or equivalent advanced qualification.

Responsibilities

Own governance and oversight for large-scale customer programmes and strategic accounts.
Act as the primary customer-facing programme lead and escalation point.
Build trusted relationships with executive stakeholders across customer organisations.
Provide programme-level reporting, risk management, and portfolio health reviews.
Align delivery teams, project managers, product teams, and customer stakeholders around programme objectives.
Lead executive steering committees, governance boards, and milestone reviews.
Identify programme risks, dependencies, and scope changes, ensuring issues are proactively managed.
Monitor programme performance against contractual commitments, budgets, timelines, and success criteria.
Support successful transition of completed projects into Customer Success and operational teams.
Drive continuous improvement in programme governance, reporting, and delivery practices.
Work confidently with AI-enabled tools, apply digital and analytical thinking, and adapt as technologies evolve.