Program Manager, Strategic Customer Delivery
About The Position
Clinisys is seeking an experienced Programme Manager to oversee complex, multi-site software deployments for its largest strategic customers. This is a customer-facing role focused on programme governance, executive stakeholder management, and portfolio oversight rather than day-to-day project delivery. The Programme Manager will serve as the primary customer escalation point and work closely with project managers, strategic account leaders, product teams, and Professional Services leadership to support successful programme outcomes. The ideal candidate has experience leading large enterprise software programmes, engaging senior executives, and governing multiple interconnected projects across global organisations. The role includes travel that may be required at 30%. Work is performed remotely or in a normal office setting, with onboarding requiring attendance at an office on the first day in Raleigh, NC; Tucson, AZ; or Carmel, IN.
Requirements
- 10+ years of programme and/or project management experience in enterprise software delivery.
- Demonstrated experience managing complex programmes consisting of multiple projects and stakeholders.
- Experience engaging with executive-level customer stakeholders (C-suite, CIO, CTO, VP level).
- Strong portfolio governance, risk management, and reporting experience.
- Experience leading global or multi-site technology implementations.
- PMP certification (required).
- Experience working within Professional Services, Consulting, SaaS, or Software organisations.
- Ability to work confidently with AI-enabled tools, apply digital and analytical thinking, and adapt as technologies evolve.
- Ability to travel to the office on the first day of employment for onboarding.
- Physical ability to lift up to 10 pounds with assistance as part of office routine; moderate lifting/carrying of 15–44 pounds is also listed.
- Ability to meet physical requirements including prolonged sitting at a desk and computer work, use of fingers, and walking/standing 2–6 hours.
- Ability to follow customer-location health and safety requirements when applicable.
Nice To Haves
- Experience within laboratory informatics, diagnostics, healthcare technology, or regulated environments.
- Knowledge of laboratory workflows and enterprise healthcare systems.
- Experience working with GDPR, HIPAA, or similar regulatory frameworks.
- Master's degree or equivalent advanced qualification.
Responsibilities
- Own governance and oversight for large-scale customer programmes and strategic accounts.
- Act as the primary customer-facing programme lead and escalation point.
- Build trusted relationships with executive stakeholders across customer organisations.
- Provide programme-level reporting, risk management, and portfolio health reviews.
- Align delivery teams, project managers, product teams, and customer stakeholders around programme objectives.
- Lead executive steering committees, governance boards, and milestone reviews.
- Identify programme risks, dependencies, and scope changes, ensuring issues are proactively managed.
- Monitor programme performance against contractual commitments, budgets, timelines, and success criteria.
- Support successful transition of completed projects into Customer Success and operational teams.
- Drive continuous improvement in programme governance, reporting, and delivery practices.
Benefits
- Health and wellness benefits.
- 401(k) Savings Plan.
- Stock incentive programs.
- Paid time off.
- Parental leave.
- Tuition assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
