Product-Strategic Program Delivery Consultant

Trinity Health • Livonia, MI

4d • Hybrid

About The Position

Participates in business short-term and long-term planning sessions to ensure understanding of business goals, direction and business requirements; provide input from an IT operations perspective. Serves as a relationship manager and trusted advisor to clinical, operational, and executive leaders for assigned product portfolios. Supports the development of product strategies, roadmaps, and multi-year investment plans aligned with organizational priorities. Participates in strategic planning sessions from a program and strategy execution perspective and translating business objectives into actionable product and technology initiatives. Continuously assesses market trends, vendor capabilities, emerging technologies, regulatory requirements, and industry best practices to inform product strategy. Identifies opportunities to standardize technology, workflows, improve patient care, optimize operations, and create measurable business value. Responsible for all initiatives, projects and requests from a program perspective for all assigned product lines. Manages the intake, prioritization, and governance process for all requests within assigned product lines. Maintains visibility into all active, planned, and proposed work across the portfolio. Balances competing priorities and makes recommendations regarding resource allocation, sequencing, scope, and investment decisions. Ensures project and product activities align with strategic objectives and approved roadmaps. Monitors dependencies, risks, issues, milestones, budgets, and expected outcomes across the portfolio.

Requirements

• Bachelor's degree in healthcare, information technology, business administration or a related field, and a minimum of five (5) years of consulting or relevant leadership experience, or an equivalent combination of education and experience.
• Foundational knowledge of IT operations or IT project management required.
• Proficient knowledge in four or more (4+) business operations disciplines and supported business processes, with expert level knowledge in at least two disciplines.
• Business operations disciplines include, but are not limited to, financial management, contract performance management, process improvement, vendor management and change leadership.
• Ability to exercise judgment in meeting reasonable expectations, particularly when differences of opinion on needs and services, unanticipated contingencies or divergent ideas and perspectives exist.
• Strong leadership, organization, integration and execution skills and abilities.
• Some experience in planning, formulating and executing strategies, as well as the ability to define program, process or business objectives and scope.
• Demonstrated proficiency and expertise to identify, evaluate and articulate operational opportunities, business needs and gaps, plan and implement steps, understand stakeholder interest and provide authoritative consultation.
• Strong interpersonal, consultative and relationship building skills in order to initiate and develop productive working partnerships with all levels of management/leadership and staff along with effective vendor interface/management experience.
• Ability to effectively facilitate teams/groups of people and influence people through strong leadership, communication and negotiation skills.
• Ability to influence results, garner support and tactfully manage complex relationships and influences within and across the organization.
• Ability to read the subtle nuances of situations and react/plan accordingly.
• Strong oral and written communication, persuasion and negotiation skills in order to translate technical matters to clinical and operations staff and vice versa, to facilitate communication between diverse groups, to effectively identify, assess and facilitate improvements and resolutions and to present advisory, persuasive and authoritative recommendations to all levels of the organization.
• Must possess a willingness to learn and develop skills, as well as give and receive constructive feedback.
• Demonstrated ability to lead in an ambiguous and highly collaborative, matrixed organizational structure.
• Minimum two (2) years of formal or informal leadership experience in a highly autonomous self-directed manner under frequently changing structures, requirements and work priorities.
• Certification in PX Essentials and Root Cause Analysis training, or equivalent, required.
• Enrollment and completion of A3 Thinking for Leaders certification, or equivalent, completed within first twelve (12) months in this role.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Nice To Haves

• Master's degree and people management experience preferred.
• Lean Six Sigma Green Belt or equivalent preferred.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Serves as a liaison between business areas, the IT organization and vendors in coordination with project managers to ensure solutions meet operational constraints.
• Creates innovative solutions to difficult situations.
• Recognizes current actions may have unintended consequences and anticipates and resolves a broad range of issues.
• Determines the need for process development/refinement, recognizes strategic opportunities for success, independently evaluates situations and outlines ramification of multiple solutions/options.
• Challenges others to think in innovative ways.
• Recommends goals and understands when intervention in work processes must occur to ensure successful delivery of services.
• Cultivates relationships with cross-functional teams including Clinical, Revenue, Finance and IT business lines in order to operationalize strategic initiatives.
• Provides coaching support to IT leaders to achieve change management outcomes.
• Oversees and is accountable for daily activities of assigned colleagues.
• Provides training and development for staff, estimates personnel needs, assigns work and ensures adherence to deadlines.
• Interprets and ensures consistent application of organizational policies.
• Develops general processes/procedures within general scope of operational plans and goals for area.
• Adapts rapidly to changing situations and priorities and communicates benefits and opportunities to staff.
• Anticipates barriers/issues and works with staff to overcome.
• Uses a direct and positive approach to communicating change initiatives and implements change processes to monitor acceptance and implementation.
• Conducts appropriate conversations with staff whose roles are impacted by change.
• Researches best business practices within the organization to identify operational improvement opportunities for specific business units.
• Determines operational objectives by studying business functions, gathering information, and evaluating output.
• Leverages qualitative observations to perform research and identify quantitative data in order to drive decision-making.
• Leads facilitation, develops content, best practices and monitors progress of one or more IT Centers of Excellence.
• Executes prioritized business plans and improvement opportunities that deliver high value to business customers.
• Develops and maintains extensive relationships across system office and RHM business and IT leaders.
• Responsible for maintaining effective communication on operating initiatives to ensure customer need and business outcomes are achieved.
• Applies understanding of interpersonal communications to gather and exchange information on factual matters.
• Develops and maintains relationships with internal and external customers/stakeholders.
• Engages in negotiation and resolution of standard issues.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Benefits

• Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.
• We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior