Program Manager

VOA Mid-States • New Albany, IN

9d • Onsite

About The Position

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

Requirements

• Bachelor’s Degree in Social Work, Health Care Administration, or a related field or the equivalent training and experience.
• A minimum of five years of related experience.
• Supervisory experience is essential.
• Ability to manage complex, multi-function and multi-department program at multiple sites.
• Demonstrated skill in program planning, evaluation and management.
• Demonstrated skill in personnel management.
• Demonstrated skill in budget development and management.
• Demonstrated skill in volunteer development.
• Ability to work within a tight budget.
• Ability to juggle multiple priorities.
• Flexibility to meet program needs outside of typical business hours is crucial to this role.
• A commitment and passion to see our clients excel and lead full, productive lives.

Responsibilities

• Ensure the effective administration of all assigned programs and departments.
• Hire, train, supervise, and evaluate staff.
• Develop and manage program budgets, including regular monitoring of program expenses and revenues.
• Ensure timely submission of all required reports and budgets as required by funding and regulatory agencies.
• Work with Quality Assurance Coordinator to ensure that facilities are managed in compliance with fire, safety, and health standards.
• Secure and maintain necessary licenses and certifications for the operation of the programs.
• Coordinate the use of appropriate marketing materials for the program with the External Relations department.
• Ensure programs serve the targeted client populations and achieve the outcomes outlined in the program strategic plans.
• Ensure compliance with BDDS and DDID’s Quality Enhancement guidelines for Community Supports.
• Monitor consumers’ outcomes.
• Monitor the consumer’s personal records to ensure the information contained is in accordance with BDDS’s and COA’s guidelines.
• Participate in management meetings and supervisory planning sessions.
• Perform quarterly site visits for residential and book reviews.
• Performance Quality Improvement (PQI) duties as assigned by supervision and PQI Committee.
• Perform all additional responsibilities as assigned that are needed for the agency to meet its mission.
• Review schedules to ensure proper staffing.
• Monitoring and training staff on how to manage overtime.

Benefits

• Health and Wellness Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• MetLife Legal Plans
• Financial Wellbeing
• Competitive Compensation Packages
• Life Insurance (company paid)
• 403b retirement plan with company fund matching
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company paid benefits and paid time off effective day one

What This Job Offers

• Job Type: Full-time
• Career Level: Manager