PROGRAM MANAGER

ARC COMMUNITY SERVICES INC • Fond du Lac, WI

4d • Onsite

About The Position

The Program Manager is responsible for accomplishing role functions and participating on the Administrative team. This role involves assisting the CEO in policy development, public relations, program oversight, and staff supervision within a residential services setting, with a particular focus on women offender programs. The position requires coordination with community resources, ensuring client needs are met, and maintaining program standards in line with funding and licensing expectations.

Requirements

• At least three years experience in women's specific, residential services, substance abuse treatment, or a related area of women's service.
• At least three years experience working with offenders in a treatment program.
• At least two years supervisory experience.
• Bachelor’s degree in social work or a related field or equivalent experience may be considered.

Nice To Haves

• MSW or advanced degree in a related field desired.

Responsibilities

• Be responsible to the President/CEO for accomplishing role functions and participate on the Administrative team.
• Assist the CEO in the development and implementation of agency policy, practice, philosophy, and procedure.
• Conduct public relations activities with a focus on women offender programs, presenting the ARC story to community treatment providers, Department of Corrections personnel, Judges, attorneys, and Public Defenders.
• Conduct the intake process under the guidelines set forth by the State Department of Corrections.
• Provide referring agent reports outlining assessment results and treatment plan contents.
• Coordinate inter-agency referrals and programmatic interaction with community resources.
• Coordinate needed community resources to meet the needs of clients and/or their children.
• Represent the CEO in team meetings or specific treatment planning for residents.
• Coordinate and facilitate weekly staff meetings, counselor meetings, internal affairs, business meetings, resident and staff all house meetings, and other committee meetings.
• Conduct program review with the CEO, COO and Director of Women’s Residential Services.
• Oversee the development and implementation of internal program policies.
• Monitor and oversee case management and treatment planning for all clients.
• Assist the Director of Women’s Residential Services in meeting all licensing and certification requirements.
• Keep program forms up to date including rules, description of service, intake, etc.
• Be responsible for the development, evaluation, and implementation of the internal programming to meet criminogenic needs of clients.
• Coordinate program groups and individual services making sure they occur and are integrated into the overall program concept.
• Arrange and participate in interventions with clients and mediations between client or clients and staff.
• Be available for crisis when emergency back-up person needs assistance and do crisis management at any time while at the project.
• Develop a viable volunteer program by recruiting, selecting, training, supervising, and evaluating of volunteer workers.
• Determine, in conjunction with the program staff and DOC agent/s, the removal of a resident from the program.
• Insure the physical safety of the residents under the direction of the CEO.
• Supervise the treatment staff (including all Social Workers, Substance Use Disorder Counselors, Case Managers, or Parenting Specialists) including reviewing case plans and treatment plans, observing groups, and reviewing reports and other documentation.
• Supervise the Full-time Overnight Counselor and Part-time Weekend/Overnight Counselors.
• Create initial and ongoing training plans for all staff and assure that staff receive the training.
• Run weekly staffing and staff meetings.
• Participate in hiring and training of new staff with the Director of Women’s Residential Services.
• Conduct performance reviews for all staff.
• Arrange and participate in mediations between staff members.
• Arrange in-services and counselor training opportunities.
• Recruit interns through various departments at colleges and universities, and oversee supervision of interns.
• Be responsible for staff schedules assuring that 24-hour day staff coverage is maintained within the program.
• Be responsible for general building maintenance, upkeep, and appearance reporting any remodeling and/or repair needs to the Director of Women’s Residential Services.
• Assure proper life safety as outlined by CBRF licensing regulations.
• Be responsible for developing policies and procedures for staff and clients concerning facility management subject to CEO's approval.
• Be responsible for keeping weekly menus for licensing purposes.
• Be responsible for food buying, including coordinating shopping lists, ensuring purchases are within budget, and meeting nutrition standards.
• Coordinate all house repairs by following agency policy.
• Assure a satisfactory general site appearance by submitting, for approval, to the CEO, purchase requests for improvements.
• Keep the site up to licensing and/or certification standards when applicable.
• Maintain internal key system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level