Program Manager

Sevita•Garland, TX

2d•Onsite

About The Position

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans. SUMMARY The Program Manager is responsible for the daily operation of the program, ensuring that performance targets are met and that clinical staff is provided with operational training. The Program Manager reviews and recommends policies and procedure to enhance program efficiency, and uses technical and analytical tools to measure performance and productivity.

Requirements

Bachelor’s degree in social work, psychology or other related field
Five or more years of experience
At least one year of supervisory experience
CPR and First Aid
Current driver's license, car registration and auto insurance if providing transportation to individuals receiving services
Travel as needed

Nice To Haves

Clinical or nursing experience preferred
RN or LPN licensure preferred

Responsibilities

Manages program staff by providing continuous coaching, feedback, and progressive discipline when necessary.
Monitors the process for selecting and training professional and support staff.
Assigns caseloads, evaluates performance for quality assurance, conducts new employee orientation, and manages staff development and training.
Supervises clinical and crisis management and establishes on-call duties.
Develops and maintains working relationships with all clients, families, funding sources and regulatory agencies, as appropriate, and monitors their satisfaction with services.
Projects revenue and monitors monthly expenses in conjunction with program goals.
Promotes and markets programs to funding sources, community agencies, families, and related groups.
Ensures a timely response to all requests for information, services, and documentation.
Monitors compliance with all regulatory, contractual, corporate, and legal requirements.
Ensures that all records are accurate and up to date.
Maintains knowledge of clinical standards and ensure compliance in terms of treatment interventions.
Serves as liaison with consulting staff (psychiatrist, psychologists, physicians, etc.).
Monitors the availability and efficacy of community-based and other supports required by the program.
Oversees appropriate interface with billing system and other operating units as necessary to meet company requirements.
Performs other related duties and activities as required.
Directs and supervises assigned staff, including performance evaluations, scheduling, orientation, and training.
Makes decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
Resolves employee problems within position responsibilities.