Program Manager – Housing Stability

Agate Housing and Services • Minneapolis, MN

3d • Onsite

About The Position

Agate Housing and Services is hiring two Housing Stability Program Managers to lead, supervise, and oversee resident services at assigned Minneapolis Public Housing Authority (MPHA) Asset Management Projects (AMPs) and properties in the South or North Team service area. The role supports housing-focused resident engagement, case management, eviction prevention, resource coordination, and housing stability across communities serving varied resident populations. The Program Manager supervises assigned Case Managers and other designated staff, works closely with MPHA regional and onsite property management teams, and ensures services meet contract requirements, agency practices, and community needs. The position includes scheduled resident-facing presence, staff coaching and case consultation, and coordination with Agate’s specialized crisis, targeted intervention, and benefits staff when residents need additional support.

This is an in-office position, with flexibility for occasional remote work or daily schedule adjustments as operational needs allow. Core working hours fall between 8:00 a.m. and 6:00 p.m., with flexible start and end times. The position requires travel to assigned MPHA properties and community service locations, and may include accompanying staff on home visits and providing direct resident support as needed. Compensation is $70,000.

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, Sociology, Public Administration, or a related field, or at least three years of relevant professional experience in case management, housing stabilization, resident services, or related human services.
• At least two years of experience managing human services or housing programs and supervising direct service staff.
• Ability to lead and support staff through clear expectations, respectful coaching, case consultation, accountability, and performance management.
• Experience working with individuals and families facing housing instability or complex service needs, using trauma-informed, person-centered, and strengths-based approaches.
• Ability to oversee program operations, including service quality, staff supervision, program evaluation, contract compliance, and resource oversight.
• Strong relationship-building, communication, conflict-resolution, problem-solving, and organizational skills.
• Ability to collaborate with MPHA property management, residents, community partners, agency leadership, and interdisciplinary service teams.
• Ability to review documentation and program data for completeness and quality, manage competing priorities, and use information to support service coordination and program oversight.
• Proficiency with Microsoft Office products and ability to learn required case management and reporting systems.
• Ability to accompany staff on home visits and provide direct resident support at assigned MPHA properties as needed.
• Valid Minnesota driver’s license, access to a safe and reliable insured personal vehicle, and ability to meet applicable driving and housing screening requirements.
• Personal vehicle insurance liability coverage of at least $100,000 per person and $300,000 per occurrence, and ability to pass a driving record background check.

Nice To Haves

• Experience in public housing, subsidized housing, supportive housing, or other community-based housing programs.
• Familiarity with MPHA operations, public housing lease requirements, and resident support services.
• Experience implementing new programs, leading service transitions, or supporting organizational change.
• Experience coordinating eviction prevention, housing loss prevention planning, and specialized interventions for residents with complex service needs.
• Experience using program data, service outcomes, and quality assurance processes to improve service delivery and staff performance.
• Familiarity with Minneapolis and Hennepin County housing, benefits, behavioral health, aging, disability, and community support resources.
• Knowledge of Housing First and Harm Reduction principles.
• Master’s degree in Social Work, Human Services, Public Administration, or a related field.
• Minnesota social work licensure (LSW, LGSW, LISW, or LICSW).
• Fluency in languages used by residents, including Spanish, Amharic, Oromo, Somali, or American Sign Language (ASL).

Responsibilities

• Provide day-to-day supervision, leadership, coaching, and performance support to assigned MPHA Team staff, setting clear expectations for resident engagement, housing stabilization, responsiveness, and documentation.
• Conduct regular individual supervision, team meetings, case consultation, and professional development activities to promote consistent, high-quality services and staff accountability.
• Oversee service delivery across assigned AMPs and properties, adapting staff priorities and engagement approaches to the needs of different resident populations and communities.
• Maintain collaborative relationships with MPHA regional and onsite property management teams and establish communication, referral, escalation, and follow-up practices.
• Support early identification of housing stability concerns, including lease compliance, rent or income changes, resident conflict, and barriers to services; coordinate prevention-oriented responses and follow-through.
• Maintain scheduled resident-facing hours at assigned properties through outreach, meetings, service coordination, or direct support appropriate to the managerial role.
• Provide case consultation and assist staff with complex resident needs, conflicts, and situations requiring coordination with property management, Agate staff, or community providers.
• Coordinate with the LICSW Provider and Crisis & Float Team on urgent resident concerns, targeted interventions, temporary coverage, and transitions back to assigned AMP Case Managers.
• Build working relationships with resident leaders and community organizations, and incorporate resident feedback into service planning and continuous improvement.
• Monitor workload, scheduling, onsite coverage, staff availability, and cross-coverage needs; identify gaps and communicate staffing or service adjustments to the Director.
• Review case management documentation and service data for accuracy, timeliness, and quality; provide feedback and corrective coaching as needed.
• Monitor service outcomes, contract deliverables, and program reporting; help prepare timely, accurate information for leadership, MPHA, and funder reporting as assigned.
• Support budget stewardship, staffing plans, and responsible use of program resources with the Director, Finance, and other agency partners.
• Ensure services comply with applicable federal, state, local, agency, and MPHA contractual requirements and maintain confidentiality and professional boundaries.
• Participate in planning, implementation, evaluation, and refinement of the MPHA resident services model; identify opportunities to strengthen housing-focused, accessible services.
• Represent Agate in MPHA operational meetings, resident service discussions, and community partnership meetings as assigned; elevate significant issues and decisions to the Director.
• Travel to assigned MPHA properties and community service locations, including resident-facing visits when scheduled or appropriate.
• Perform other related duties as assigned.

Benefits

• Paid holidays, including New Year’s Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day, plus additional floating holidays.
• Health insurance through Medica, with traditional and high-deductible plans available across three networks, including M Health Fairview and HealthPartners.
• Agate pays 100% of dental insurance premiums.
• Agate pays 100% of life insurance premiums.
• Agate contributes 1.5% of each employee’s salary to their retirement account, even if the employee does not contribute.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager