Program Manager - Locals Preferred
About The Position
The Program Manager will support targeting and insights, program execution and metrics, and subscription utilization and adoption. The role analyzes consumption data, purchase history, CRM opportunities, product lifecycle stages, and subscription usage to identify high-propensity accounts, adoption trends, and risks. It provides account-level insights to Field Sales and Partners and surfaces low-usage or non-adopting accounts for follow-up. The position develops and manages inspection metrics and KPIs, tracks program targets with Sales Leadership, and delivers dashboards and reporting in collaboration with Sales Operations. It also develops customer health metrics to enhance renewals forecasting and manages project plans, timelines, day-to-day operations, and scope as needs and requirements change. The role is hybrid in Santa Clara, California.
Requirements
- At least 4 years of experience in sales, data analytics, strategy, or sales operations.
- Familiarity with Salesforce CRM and working with large customer/account datasets.
- Excellent communication and presentation skills, including the ability to translate data into action.
- Experience working cross-functionally with Sales, Marketing, and Operations teams.
- Proactive, structured, and outcome-oriented.
Responsibilities
- Analyze consumption data, purchase history, CRM opportunities, and product lifecycle stages to identify high-propensity accounts for upsell or refresh.
- Collaborate with Sales Operations and Marketing to align sales plays and targeting strategy.
- Provide account-level insights to Field Sales and Partners to support engagement.
- Develop and manage inspection metrics and KPIs to measure program success.
- Measure KPIs related to pipeline generation, sourced ARR, marketing, and deal registration.
- Partner with Sales Leadership to track and drive execution of assigned targets.
- Deliver timely dashboards and reporting in collaboration with Sales Operations.
- Analyze customer usage of purchased subscriptions to identify adoption trends and risks.
- Surface low-usage or non-adopting accounts to Sales and Pre-Sales teams for follow-up.
- Support development of customer health metrics to enhance renewals forecasting.
- Develop project timelines and milestones using appropriate tools and techniques.
- Build and execute project work plans and revise them as needed to meet changing requirements.
- Manage day-to-day operational aspects and scope of a project.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
