Program Manager

NeuLife•Hammond, LA

2d•Hybrid

About The Position

The Program Manager provides operational oversight of direct care staff and assists in the coordination of residential and/or community services for individuals with traumatic brain injuries and neurological conditions. This position partners closely with leadership to support staffing, training, compliance, scheduling, and quality outcomes.

Requirements

Bachelor's degree preferred; equivalent experience considered
Minimum of 2 years of leadership or supervisory experience
Experience in healthcare, behavioral health, rehabilitation, residential services, or human services preferred
Strong communication, leadership, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Knowledge of staffing coordination and employee supervision
Proficient in Microsoft Office and electronic systems
Valid driver's license and acceptable driving record required

Responsibilities

Supervise and support direct care staff operations
Assist with scheduling and staffing coordination to ensure appropriate coverage
Conduct routine staff coaching, training, and performance monitoring
Support onboarding and orientation of new employees
Ensure compliance with company policies, state regulations, and program standards
Monitor documentation completion and operational workflows
Assist with incident follow-up, corrective actions, and service quality improvement
Promote a culture of accountability, professionalism, and person-centered care
Collaborate with nursing, therapy, HR, and executive leadership teams
Participate in audits, inspections, and operational reviews
Address employee concerns and assist with conflict resolution
Maintain a safe and supportive environment for persons served and staff
Support continuous improvement initiatives and operational standardization
Perform other duties as assigned