Program Manager, Emergency Planning
About The Position
National Grid is hiring a Program Manager for its Emergency Planning department in Northboro, Massachusetts. This hybrid role supports emergency preparedness, response, mutual assistance, and external resource management programs across the New England Electric business. Reporting to the Director, New England Electric Emergency Planning & External Resource Team, the Program Manager leads and coordinates initiatives to strengthen emergency response capabilities, maintain regulatory compliance, manage contractor and mutual assistance relationships, and continuously improve emergency planning processes. The role serves as a liaison among operational teams, external stakeholders, contractors, regulators, emergency management agencies, and mutual assistance organizations to support safe, reliable service restoration during emergencies and storms. The position requires the ability to work and travel outside normal business hours when needed, including in response to emergencies. It requires a valid driver's license and an acceptable driving record under National Grid's Safe Driver Policy. The position does not provide visa sponsorship, now or in the future.
Requirements
- Bachelor's degree or equivalent combination of education and professional experience.
- A minimum of 5 years of relevant professional experience in emergency management, utility operations, contractor management, project management, resource management, or a related field may be considered in lieu of a bachelor's degree.
- Ability to apply and modify theories and learned concepts appropriately.
- Experience leading cross-functional initiatives and managing multiple priorities in a fast-paced environment.
- Experience managing a project of moderate size, impact, and scope, similar to one implemented by a project team.
- Ability to perform actions that enable a team to function efficiently and effectively.
- Understanding of the theory behind emergency management policies and processes, and ability to challenge existing processes and ways of working.
- Ability to anticipate obstacles and plan ahead for next steps requiring implementation.
- Ability to network internally and externally and develop successful, long-lasting business relationships and partnerships; seeks to understand and challenge business scenarios to benefit all parties.
- Ability to work outside normal business hours as needed and in response to emergencies.
- Valid driver's license and acceptable driving record that meets National Grid's Safe Driver Policy.
- Ability to work without current or future visa sponsorship.
Responsibilities
- Translate Emergency Planning policies into processes and procedures that improve preparedness, response effectiveness, and regulatory compliance.
- Support the development, maintenance, and continuous improvement of Electric Emergency Response Plans, Mutual Assistance Policies, and supporting program documentation.
- Lead program enhancements using industry best practices, benchmarking, lessons learned, and regulatory requirements.
- Support emergency exercises, drills, training programs, and employee preparedness initiatives.
- Promote and support integration of Incident Command System (ICS) principles throughout the organization.
- Coordinate emergency planning activities with internal stakeholders, regulators, emergency management agencies, and municipal officials.
- Support executive, regulatory, and operational reporting related to emergency preparedness and response activities.
- Serve as subject matter expert for overhead line contracts and external resource management programs.
- Develop and maintain relationships with contractors, mutual assistance organizations, and industry partners to ensure resource availability during emergencies.
- Develop contractor performance metrics, compliance measures, and performance improvement processes.
- Conduct contract audits and support procurement activities, including RFP development and contract strategy enhancements.
- Manage contractor performance reviews and work with cross-functional teams to improve outcomes.
- Serve as the primary subject matter expert for Storm Manager and other systems used to manage external contractor resources.
- Support DPU audits and regulatory inquiries related to emergency response contractor activities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
