Program Manager

Cynet Systems•New York City, NY

About The Position

This role focuses on leading the operationalization and governance of sales effectiveness programs. The Program Manager will be responsible for defining scopes, milestones, and success criteria, implementing risk-tracking frameworks, driving operational readiness, and managing change processes. The position involves facilitating A/B testing, coordinating with analytics teams, and preparing executive-level reports.

Requirements

Ability to lead the operationalization and governance of sales effectiveness programs.
Ability to define explicit scopes, milestones, and measurable success criteria for workstreams.
Ability to implement proactive risk-tracking frameworks to identify operational bottlenecks and resourcing constraints.
Ability to drive operational readiness, including field communication rollouts and enablement collateral.
Ability to own end-to-end change management processes.
Ability to facilitate A/B testing protocols for automated platform communication categories.
Ability to coordinate with analytics teams to implement tracking mechanisms and validate performance against target goals.
Ability to author and prepare polished briefing materials, process maps, and executive summaries for senior leadership.
Program Management.
Governance.
Risk Management.
Change Management.
Stakeholder Engagement.
Analytics Collaboration.
A/B Testing.
KPI Monitoring.
Executive Reporting.
Strategic Planning.
Strong verbal and written communication skills.
Excellent communication and presentation skills.
Ability to communicate effectively with stakeholders.

Responsibilities

Define explicit scopes, milestones, and measurable success criteria for each workstream to ensure full clarity of direction across all project leads.
Lead recurring operating cadences to track day-to-day progress and align tactical execution with overarching objectives.
Prepare senior leadership deliverables including briefing materials, process maps, and executive summaries.
Implement proactive risk-tracking frameworks to identify operational bottlenecks, resourcing constraints, and inter-workstream dependencies.
Establish clear escalation paths and flag critical risks to leadership with actionable mitigation plans.
Drive operational readiness, including field communication rollouts, enablement collateral, and broad socialization initiatives.
Independently launch and operationalize immediate minimization actions across communication categories.
Drive stakeholder engagement to identify opportunities to deprecate communications and identify linkages to existing channels.
Own the end-to-end change management process and drive socialization initiatives.
Drive the communications reduction measurement audit to validate framework efficacy.
Facilitate A/B testing to deploy live protocols for phase-two automated platform communication categories.
Monitor KPI performance and coordinate with the analytics team to validate email volume reductions against target goals.