Program Manager - Global MDM, Data Quality, and Governance

Vertiv•Westerville, OH

About The Position

The Program Manager — Global MDM, Data Quality, and Governance is a senior individual contributor responsible for leading programs, projects, and strategic initiatives across the MDM, Data Quality, and Governance organization. The role owns end-to-end delivery of the program portfolio, including roadmap execution, resource planning, vendor management, financial oversight, and executive reporting. The Program Manager coordinates the team and leads project managers across concurrent workstreams and domains. They establish operational discipline, transparency, and accountability, and serve as the primary coordination point between the MDM organization and enterprise leadership. The role requires driving outcomes across complex, cross-functional initiatives spanning multiple regions and business functions.

Requirements

At least 10 years of experience managing complex programs and projects.
Proven track record leading multi-workstream programs with cross-functional dependencies.
Experience managing program portfolios with multiple concurrent projects.
Demonstrated ability to lead and drive project managers and coordinate across teams.
Experience with vendor management, RFP processes, and contract management.
Proven ability to manage program budgets, forecasts, and financial reporting.
Experience with executive-level reporting and stakeholder communication.
Deep expertise in program governance, risk management, and dependency tracking.
Strong proficiency in portfolio planning, roadmap management, and resource allocation.
Experience conducting QBRs, monthly operations reviews, and portfolio reviews.
Ability to manage ambiguity and drive clarity in complex, evolving environments.
Strong financial acumen, including budget management, invoice validation, and forecasting.
Experience with RFP preparation, vendor evaluation, and contract negotiation.
Excellent written and verbal communication skills for executive and technical audiences.
Strong facilitation skills for reviews, governance meetings, and cross-functional sessions.
Ability to influence without direct authority across organizational boundaries.
Proven ability to drive accountability and follow-through across teams and vendors.
Experience operating in a chief of staff or similar strategic coordination capacity.

Nice To Haves

PMP certification (strongly preferred).
PgMP or similar portfolio/program management certification.
Master Data Management (MDM) program experience, particularly in customer, supplier, contact, or item domains.
Manufacturing industry experience across multiple countries and regions.
Experience managing large-scale data or technology transformation programs.
Familiarity with data governance and data quality program delivery.
Experience working with offshore vendor partners on large-scale initiatives.
Proficiency with project management tools such as Microsoft Project, ServiceNow, or Jira.

Responsibilities

Help execute the end-to-end MDM, Data Quality, and Governance roadmap across customer, supplier, contact, and item domains.
Lead and drive project managers across projects in the portfolio.
Manage deliverables, timelines, risks, dependencies, and budgets across concurrent workstreams.
Establish and maintain program governance structures, status cadences, and escalation paths.
Conduct portfolio-level planning, prioritization, and resource allocation.
Track cross-project dependencies, resolve conflicts, and maintain a consolidated view of program health while identifying and mitigating risks.
Prepare and deliver Quarterly Business Reviews to senior leadership.
Lead monthly operations and portfolio reviews.
Produce executive-level reporting on program status, risks, financials, and milestones.
Serve as the primary communication point between the MDM team and enterprise stakeholders, tailoring communications to technical and executive audiences.
Maintain dashboards and reporting mechanisms for real-time program visibility.
Lead RFP preparation, vendor evaluation, and response scoring.
Manage vendor relationships, performance, accountability, and escalation of issues.
Oversee contracts, including terms, deliverables, and compliance.
Validate vendor invoices against deliverables and contractual obligations.
Manage contractor extensions, onboarding, and offboarding.
Own program budget tracking, forecasting, and variance reporting.
Manage resource planning and capacity across internal and external teams.
Maintain operational discipline in procurement, contracting, and financial processes, and track cost efficiency and value delivery.
Drive organizational alignment and coordinate cross-functional initiatives and follow-through on leadership decisions.
Prepare materials for leadership meetings, town halls, and strategic planning sessions.
Identify and drive process improvements to increase team efficiency and effectiveness.
Manage action items, decisions, and commitments across the organization.
Support hiring and onboarding coordination for new team members.