Program Manager - Community Residential Setting(Maple Grove)

RTI • Maple Grove, MN

9d • Onsite

About The Position

Residential Transitions, Inc. (RTI) is seeking a Program Manager to oversee services and staff at a designated community residential setting in Maple Grove. RTI serves people in Minnesota living with mental illness, substance use challenges, and other disabilities, using a compassionate, person-centered approach that emphasizes dignity and respect.

The Program Manager provides daily leadership and operational oversight of the CRS program, including clinical oversight of services for individuals with severe mental illness, developmental disabilities, and/or traumatic brain injuries. The role supervises staff through the employment cycle, from recruitment and onboarding through coaching, evaluation, and performance management. The position reports to the Regional Director and has direct reports. CRS services operate 24/7, and the role participates in an on-call rotation and may need to respond after hours or support program needs during staffing shortages or critical incidents.

The Program Manager ensures person-centered services are delivered according to care plans, agency standards, and applicable 245D and licensing requirements. The role oversees staffing and schedules, staff training and development, behavioral and clinical support, documentation, medication compliance, stakeholder collaboration, budgets, and operational reporting. Compensation is $25 per hour. This is a full-time position based in Maple Grove, with travel within the Metro Area as applicable.

Requirements

• 4–6 years of combined education and/or experience, using qualifying education and/or experience described in the posting.
• Qualifying education may include a bachelor’s degree in Social Work, Human Services, or another industry-related field; an associate’s degree in one of those fields; or a diploma from an accredited post-secondary institution in one of those fields.
• Qualifying experience may include full-time direct-care work with people with disabilities or people aged 65 and older, under supervision of an authorized staff person as defined by the state.
• Qualifying experience may include full-time supervision of people providing direct-care services to people with disabilities or people aged 65 and older, as an authorized staff person as defined by the state.
• Ability to pass a Department of Human Services background check.
• Ability to pass the BCA Criminal Background Check and the DHS-required Sexual Exploitation of Patients by Psychotherapist screen.
• Ability to pass screening required by the Federal Human Services Office of the Inspector General.
• Ability to organize and work independently.
• Willingness to travel within the Metro Area, with applicable mileage reimbursement.
• Current driver’s license, clean driving record, and personal vehicle with insurance.
• Person-centered approach consistent with the philosophy of the individual program and RTI.
• Ability to work with culturally diverse populations.
• Ability to meet the physical and mental requirements of the role, including crisis prevention/intervention techniques, lifting up to 40 pounds, and maintaining the vision and hearing needed for job duties.
• Flexibility to support program needs during staffing shortages or critical incidents.

Responsibilities

• Provide daily leadership and operational oversight of the CRS program.
• Ensure consistent, person-centered service delivery aligned with care plans and agency standards.
• Maintain staffing coverage, schedules, and shift accountability.
• Participate in the on-call rotation and respond to emergencies after hours as required.
• Monitor program safety, structure, and environmental standards.
• Recruit, onboard, train, and supervise Mental Health Workers and Behavior Technicians.
• Conduct regular supervision, coaching, and performance evaluations.
• Ensure staff are trained in behavioral supports, EUMR, medication administration, and 245D compliance.
• Address performance concerns, attendance issues, and disciplinary matters in collaboration with HR.
• Promote teamwork, professionalism, and consistent practice.
• Ensure implementation of Behavioral Support Plans, PSTPs, Safety Plans, and clinical recommendations.
• Support staff managing escalations, crises, and high-risk behaviors.
• Review and follow up on behavioral incidents and EUMR events.
• Coordinate with clinical teams, nursing staff, PSS, and external providers.
• Monitor behavioral trends and develop proactive support strategies.
• Ensure documentation meets 245D, RTI, and licensing requirements.
• Review MARs, BIRFs, GERs, T-Logs, and ISP documentation for accuracy and timeliness.
• Prepare for and participate in licensing visits and audits, and contribute to corrective action planning.
• Monitor medication management and compliance with RTI’s Medication Administration Program.
• Maintain staff training records and certification compliance.
• Serve as the primary program liaison for guardians, case managers, counties, and support teams.
• Participate in intake, annual, 45-day, and team meetings.
• Address concerns and resolve issues collaboratively and professionally.
• Advocate for individual needs while balancing safety and regulatory requirements.
• Monitor program budgets, overtime, and staffing costs.
• Approve timecards and scheduling changes.
• Track supplies, equipment, and program needs.
• Submit required reports and operational updates to leadership.

Benefits

• Paid time off accruing up to 80–168 hours annually depending on tenure.
• On-demand access to earned pay.
• Seven company-paid holidays and one floating holiday.
• 401(k) with company matching contribution.
• Medical, dental, and vision insurance.
• CEU courses, clinical supervision, and monthly paid trainings relevant to services provided.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed