Program Manager

Community Residences•Farmington, CT

5h•Onsite

About The Position

The Program Manager is responsible for creating a nurturing and positive learning environment for clients, developing strategies to help them cope with daily living situations, and facilitating their independent performance. This role encompasses performing duties of Residential Instructor and Assistant Manager, participating in and implementing Individualized Plans of Service, and ensuring compliance with agency and state regulatory requirements. Key responsibilities include monitoring client medical, physical, and behavioral changes, overseeing medication administration, ensuring dietary plan adherence, and maintaining the cleanliness and upkeep of the residential home and agency vehicles. The Program Manager is also responsible for managing program finances, scheduling staff to maintain safe ratios, and ensuring all staff are trained and compliant with policies. The role involves conducting monthly staff meetings, providing mandatory training, and participating in the hiring process for direct care staff. Professional conduct, acting as a positive role model, and rotating on-call duties are also integral to this position.

Requirements

Must be able to perform all job functions and duties that are required of the Residential Instructor and Assistant Manager.
Must be able to lift and transfer 70-75lbs.
Must be able to utilize approved protective hold techniques in order to keep you, clients, and co-workers safe.
Must possess a valid CT Driver’s License, be able to drive own and agency vehicles and a good driving record.
Must be able to obtain, or have, CPR, First Aid and Medication Certification within the regulations and time frames set by CRI.
Must have a Bachelor’s Degree and two years of experience or Associate’s Degree and three years of experience, or five years of experience in the Human Services field, with an emphasis on supervisory experience.

Responsibilities

Create a nurturing, positive learning environment and develop strategies to help the clients cope effectively with social, emotional and physical situations of daily living and facilitate independent performance in these areas.
Perform all job functions and duties that are required of the Residential Instructor and Assistant Manager.
Utilize approved protective hold techniques in order to keep you, clients, and co-workers safe.
Participate in developing Individualized Plan of Service for the clients, including developing and implementing individual programs, tracking and reporting data, and generating reports that meet agency and state regulatory requirements.
Participate in the Interdisciplinary Team Process.
Implement Individualized Plan of Service ensuring that all programs are implemented in a timely manner, that all staff are in-serviced, follow individual programs, and document accordingly.
At all times be fully knowledgeable regarding each client’s Individual Plan of Service, programs, service needs, diets, medications and routines.
Monitor medical, physical, and behavioral changes in individuals on a daily basis. Document and report any and all changes to the appropriate department, i.e. Nursing, PT, OT, Dietary or other consultants involved and the Program Coordinator and Director.
Take steps to correct any and all errors observed in regards to client programs and support needs; report issues to Program coordinator.
Monitor all staff who are Medication Certified to ensure staff administers medications to resident at prescribed times, according to Medication Administration Policy. Assure that administration of medication according to policy occurs and is documented properly. Report all errors of medication administration or documentation according to policy.
Ensure that written dietary plans for each resident are followed.
Ensure the cleanliness of the home, inside and outside. Ensure the upkeep and maintenance of agency vehicles and request any maintenance needed for the vehicle or property promptly.
Maintain clients’ right to privacy and adhere to CRI’s Confidentiality Policy.
Conduct oneself in a professional manner when interacting with supervisors, coworkers, consultants, families and members of the community. Must be a positive role model for staff and clients.
Conduct monthly staff meetings, documenting content and attendance.
Provide mandatory training to all staff (i.e. client programs, individual needs, and all aspects of their care) as required by agency policy and DDS requirements.
Ensure that clients follow a written daily schedule, which includes: a variety of community based outings, programs, Activities of daily living, leisure activities and positioning guidelines that meet active treatment standards.
Ensure that the program remains in compliance with DDS regulations, and be present at all inspections.
Responsible for the finances in the home, including the use of petty cash, and individual client funds. Provide accurate accounting of agency petty cash and resident funds in an informative, auditable condition at all times, as required or requested. Report any discrepancies to Program Director immediately.
Schedule staff to resident ratio, and ensure that safe staffing ratio is in place at all times.
Familiarize oneself with CRI Policies and Procedures, ensuring compliance with same.
Rotate On-Call with Assistant Manager, and be responsible for the overall running of the residential program.
Report monthly to agency via CRI Tickler re: staff in-servicing, vehicle maintenance, resident attendance, etc. Monitor all resident adaptive equipment.
Monitor compliance to safety requirements. Conduct fire drills monthly, or delegate appropriately. Maintain fire extinguishers and other safety related systems.
Responsible for interviewing and recommending to the Program Director, the hiring of new direct care staff.
Participate in training opportunities. Maintain own training requirements per agency and DDS requirements. Ensure staff is aware of required trainings and meet agency and DDS training requirements. Notify Program Coordinator, Director and Human Resources immediately when staff trainings expire.
Ensure client incident reports are completed as required and forwarded to Program Coordinator.
Work with all consultants to ensure necessary client services recommended are implemented and followed as required.
Supervise staff on a daily basis. Supervision will relate to progressive discipline, evaluations. Maintain and update a supervision log on each staff.
Conduct monthly staff meetings, documenting content and attendance; provide training to all staff on the clients’ needs and aspects of their care.
Perform all other duties as delegated or requested by the Program Coordinator, Director or Associate Ex. Director.