Program Manager

Mayo Clinic•Mankato, MN

6d•Hybrid

About The Position

Partners with Divisional Leadership for vision and direction to coordinate and manage institutional expectations, patient interactions, customer relations and business agreements. Serves as the main contact for questions related to the program. Facilitates the review, analysis and negotiation of contracts, vendor and business associate agreements and other legal documents to support the program. Develops a standard set of metrics and a dashboard to monitor patient and customer experience and track measurable outcomes to share with the appropriate parties. Researches, analyzes and explains the scope of services and requirements to patients, clients, vendors and partners. Assists in the development of negotiation strategies, identifies areas of risk, develops risk mitigation strategies, and provides recommendations to business, legal, and divisional decision makers. Develops extensive knowledge of products, services, and operations to evaluate compliance with contractual and regulatory requirements and creates the policies, procedures and processes to support them. Works with marketing staff to develop marketing plans and materials for distribution to potential and existing patients and clients and ensures that program objectives and scope of services are marketed appropriately on the external website. Responsible for collaborating and working with Finance Team to set fees, manage program expenses, and respond to billing and insurance questions. This position communicates regularly with various levels of internal and external personnel, and is responsible for organizing, leading, and presenting at various meetings. Some travel may be required. This position will support the Mayo Clinic Health System Rural Health Transformation Grants Program. This position is a combination of remote and on-site work; individual must live within a 100 mile driving distance to any Mayo Clinic Health System campus. Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

Bachelor's degree in business or a healthcare related field required with a minimum of 5 years relevant experience in healthcare.
Exceptional customer service skills.
Exceptional negotiation skills.
Ability to develop strong working relationships.
Exceptional written and verbal communication skills.
Ability to maintain confidential information.
Ability to simultaneously manage multiple priorities and projects and monitor details.
Must live within a 100 mile driving distance to any Mayo Clinic Health System campus.

Nice To Haves

An Associate's degree with 7 years of relevant experience may be considered.
Experience in working with contracts and regulatory requirements is preferred.

Responsibilities

Coordinate and manage institutional expectations, patient interactions, customer relations and business agreements.
Serve as the main contact for questions related to the program.
Facilitate the review, analysis and negotiation of contracts, vendor and business associate agreements and other legal documents.
Develop a standard set of metrics and a dashboard to monitor patient and customer experience and track measurable outcomes.
Research, analyze and explain the scope of services and requirements to patients, clients, vendors and partners.
Assist in the development of negotiation strategies, identify areas of risk, develop risk mitigation strategies, and provide recommendations.
Develop extensive knowledge of products, services, and operations to evaluate compliance with contractual and regulatory requirements.
Create policies, procedures and processes to support contractual and regulatory requirements.
Work with marketing staff to develop marketing plans and materials.
Ensure program objectives and scope of services are marketed appropriately on the external website.
Collaborate with the Finance Team to set fees, manage program expenses, and respond to billing and insurance questions.
Communicate regularly with various levels of internal and external personnel.
Organize, lead, and present at various meetings.
Support the Mayo Clinic Health System Rural Health Transformation Grants Program.