Program Manager, Protect

Housing Connector • Denver, CO

7d • $80,000 - $100,000 • Hybrid

About The Position

The Program Manager develops and implements Protect, Housing Connector’s program to help residents remain housed during temporary financial disruptions. Protect is designed for households that typically do not have a case manager and may need timely financial assistance and a path back to stability. The role translates program strategy into practical workflows, tools, and processes for delivery across markets. The Program Manager coordinates launch and implementation, tests approaches, and uses early results and participant feedback to recommend and implement improvements. The position reports to the Senior Director of New Programs and Expansion and works closely with the SVP of Stability and System Innovation.

This is a full-time, hybrid role requiring employees to work from their local Housing Connector office at least one day per week. The role also involves approximately 10% travel for market visits, partner meetings, and other program-related activities.

Requirements

• Strong program management skills, including the ability to turn an agreed strategy into clear plans, workflows, responsibilities, and measures of success.
• Experience with program evaluation, including using data and findings to improve program design and delivery.
• Experience developing consistent program standards while adapting implementation to different markets, communities, or operating environments.
• Ability to challenge assumptions, test new approaches, and turn creative ideas into practical, measurable program improvements.
• Ability to coordinate people who do not report to you, establish accountability, and keep shared work moving across teams.
• Strong written and verbal communication skills and the judgment to work effectively with organizational leaders, frontline staff, property partners, researchers, and external organizations.
• Experience managing program budgets and funding requirements, including coordination with external partners or vendors.
• Commitment to Housing Connector’s mission and to developing programs that are practical, equitable, and responsive to residents and partners.
• Ability and willingness to travel approximately 10% for market visits, partner meetings, and other program-related activities.

Nice To Haves

• Experience with housing stability, financial assistance, eviction prevention, public benefits, healthcare, financial inclusion, or another resident- or customer-serving program.
• Experience launching or scaling a program across multiple locations, communities, or operating environments.
• Experience designing and testing new service-delivery models using data and participant feedback.
• Experience using CRM and project management tools to coordinate program implementation, track progress, and use data to improve delivery.

Responsibilities

• Implement Protect from program design and launch through expansion, evaluation, and continuous improvement.
• Turn the program strategy, funding requirements, and research plan into clear timelines, responsibilities, workflows, and measures of success.
• Develop and test consistent workflows and delivery practices that can adapt to the needs and capacity of each market.
• Develop guidance, tools, and processes that enable staff and partners to deliver the program and respond to challenges.
• Manage implementation with colleagues and external partners, keep shared work on track, resolve barriers, and prepare the program to expand.
• Operationalize practical approaches identified by leadership to connect residents with employment, public benefits, or other resources that can help them recover from a temporary financial disruption.
• Coordinate with research and evaluation partners to collect, analyze, and report on Protect’s reach, implementation, and household outcomes.
• Analyze program data, research findings, and feedback from residents, property partners, staff, and other stakeholders to identify what is working, recommend changes, and inform expansion decisions.

Benefits

• Medical, dental, and vision plans; the employer pays 100% of employee premiums and 50% of partner and dependent premiums.
• 22+ days of paid time off in the first year and dedicated Community Service Leave.
• Holiday schedule that includes a full week off in December.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Life insurance.
• Flexible Spending Accounts (FSA and DCRA).
• 401(k) with a 6% employer match.
• Annual professional development reimbursement of up to $500.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed