Program Manager (Vendor Implementation and Operations)

Molina Healthcare•Long Beach, CA

About The Position

Provides support to Molina functional areas through program management, including policy, workflow and process documentation, management of program controls, vendor practices, budgets, governance frameworks, playbooks and best practices, and champion networks, as applicable. This role is responsible for the internal business projects and programs involving departmental and cross-functional subject matter experts, delivering products from design through completion in support of new vendor implementation. Responsibilities include planning and directing project schedules and budgets, monitoring progress from inception through delivery, post implementation monitoring, and day to day Operations support, and engaging and overseeing external vendors as needed. The Program Manager will assign, direct, and monitor systems analysis and program staff. The primary focus of this position is project and program management rather than the application of expertise in a specialized function field, although technical team members may be involved.

Requirements

At least 4 years of Program and/or Project management experience, or equivalent combination of relevant education and experience.
Operational Process Improvement experience.
Managed Care experience, preferably in a shared service, CoE or matrixed environment.
Experience with Microsoft Project and Visio.
Strong presentation and communication skills.

Responsibilities

Ensuring well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program.
Managing program budget, as applicable, supporting project prioritization.
Collaborating with Legal, Compliance, and Information Security to ensure governance standards are upheld.
Tracking performance metrics and ensuring value realization from deployed solutions.
Coordinating recurring meetings to support governance framework and decision-making processes, as needed.
Supporting portfolio management and/or initiative-specific change and project management at the direction of program leadership.
Collaborating with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices and other collateral.
Routinely reviewing program collateral to ensure current and accurate reflection of business needs.
Identifying opportunities/gaps and providing recommendations on program enhancements to respective leadership team.
Creating business requirements documents, test plans, requirements traceability matrix, user training materials and other related documentations.
Generating and distributing standard reports on schedule.