Implementation Program Manager

Baxter•Raleigh, NC

7d•Onsite

About The Position

This is a unique opportunity to shape a first‑of‑its‑kind role embedded at the Medical University of South Carolina (MUSC), one of Baxter’s most important long‑term digital health partners. The hospital’s IT landscape is evolving, and you will be the connective tissue—helping define infrastructure requirements, streamline implementation pathways, and ensure that new technologies across nurse call, mobile applications, and connected care are deployed successfully. Baxter and MUSC are well into their first year of an eight-year renewable contract that includes a growing portfolio of health care products and digital solutions. This role offers the chance to build something foundational, influence enterprise level strategy, and collaborate with the Baxter MUSC Program Manager and Customer Success Manager to become the trusted voice of the customer within Baxter. It’s an ideal fit for someone with hospital IT program management experience who thrives in ambiguity, learns quickly, and wants to make a meaningful impact on clinical operations and patient care. This is an onsite position based at MUSC in Charleston, South Carolina.

Requirements

Deep expertise in healthcare IT, including clinical systems, electronic health record (EHR) workflows, and data integration standards such as Health Level Seven (HL7) and Fast Healthcare Interoperability Resources (FHIR).
Demonstrated ability to lead large, cross‑functional teams and influence C‑suite stakeholders in a healthcare environment.
Strong strategic thinking capabilities with the ability to balance tactical execution and long‑range program planning.
Proven success navigating ambiguity, resolving escalated issues, and managing competing priorities.
Executive‑level communication skills with the ability to engage both technical and non‑technical audiences.
Experience leading enterprise‑wide programs using frameworks such as the Project Management Body of Knowledge (PMBOK) or Agile methodologies, and tools such as Smartsheet or Microsoft Project.
Bachelor’s degree in IT, healthcare, business, or a related field preferred; master’s degree preferred.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

Working closely with the Baxter MUSC Program Manager and Customer Success Manager
Lead planning and execution of high‑impact IT implementation programs across multiple hospital departments, ensuring alignment with clinical workflows and enterprise IT strategy.
Serve as the primary partner to senior IT and operational leaders at MUSC, building trust, transparency, and long‑term value realization.
Direct cross‑functional teams—including product, IT, clinical informatics, and vendor partners—to ensure seamless solution delivery.
Establish governance frameworks, manage risks, and proactively address barriers to deployment success.
Drive operational readiness, training strategy, and change‑management activities to support system adoption and user enablement.
Provide oversight of system integration, data migration, and configuration activities, escalating technical issues as needed.
Monitor post‑launch performance, define key performance indicators (KPIs), and lead continuous improvement initiatives to optimize utilization and outcomes.
Deliver clear, data‑driven updates and recommendations to internal and customer executive sponsors.

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits