Program Manager

External applicants•Olive Branch, MS

20h

About The Position

Come join Millstone Medical and become part of a high growth company where you will have the opportunity to learn and grow in an employee-centric culture and see the importance of your work! Millstone is a fast growing, fast paced medical service provider for the top Orthopedic companies in the industry. Millstone’s business focus is sterile and non-sterile packaging of medical devices. Millstone also engages in other activities, such as mechanical inspection and assembly, which are designed to meet the outsourcing requirements of medical device manufacturers seeking to reduce costs while maintaining high levels of quality, accuracy, and timeliness. We are FDA and ISO registered and employ a detailed internal quality system to ensure ISO compliance. What's in it for you? A company committed to quality, growth, career pathing. At Millstone, we want you to be your best at work and at home. In addition to competitive compensation, we have designed our Total Rewards Benefits Program to support the physical and emotional well-being of our employees and their families.

Requirements

Bachelor’s Degree
3+ years of prior experience preferred
Strong communication skills – verbal, written, and presentation
Analytical thinking, problem solving, and decision making
Customer service orientation with ability to anticipate client needs
Attention to detail and results orientation
Ability to multi-task and manage competing priorities in a fast-paced environment
Fosters teamwork and builds trust across cross-functional teams

Responsibilities

Act as the primary point of contact for assigned customer accounts, ensuring clear communication and alignment with expectations.
Build and maintain strong, collaborative partnerships to drive long-term satisfaction and business growth.
Lead onboarding and transition activities for new customer programs, ensuring documentation, quality, and regulatory compliance are met.
Coordinate cross-functional project teams to deliver against scope, schedule, and budget.
Monitor ongoing program performance including service levels, turnaround times, and customer KPIs.
Identify risks and proactively resolve issues, escalating as necessary to leadership.
Ensure program activities adhere to FDA, ISO 13485, and customer audit requirements.
Participate in on-site customer quality and ISO audits, support corrective and preventive action planning.
Collaborate with Operations, Engineering, and Quality teams to implement best practices and innovative solutions.
Maintain accurate project documentation, timelines, and status reports.
Provide regular updates to internal leadership and customers on program progress and performance.