Program Manager

General Dynamics Information Technology•Washington, DC

3d•$157,250 - $212,750•Onsite

About The Position

Program Manager is a strategic and customer‑focused leader responsible for delivering IT services across multiple sites nationwide. This position requires a forward‑thinking professional who brings thought leadership, drives modernization, including cloud‑focused initiatives, and strengthens the customer mission through proactive engagement and partnership. The ideal candidate is a change agent with a strong command of enterprise IT operations, including network infrastructure, systems administration, service desk, end‑user support, and project delivery. This role oversees a large, multi‑disciplinary team operating from several locations across the United States, with program based in the DC Metro area. Outstanding communication skills, a strong customer‑service mindset, and the ability to balance multiple priorities in a dynamic environment are essential.

Requirements

US Citizen
Bachelor’s degree in a related field
Minimum of 10 years of experience leading enterprise IT operations or multi‑functional technical teams
Demonstrated experience engaging senior customers and delivering strategic, mission‑focused support
Proven ability to drive modernization, cloud initiatives, and process improvement
Exceptional written and verbal communication skills
Experience managing teams across multiple locations preferred
Full-time on-site in Washington, DC
TS/Q clearance

Nice To Haves

Business Development
Continuous Improvement
IT Program Management
Planning
strategy

Responsibilities

Provide thought leadership and strategic guidance to advance the customer mission, with a strong focus on modernization, cloud adoption, and continuous improvement.
Establish and implement objectives supporting enterprise IT operations in accordance with customer goals, contractual requirements, and company policies.
Build and maintain strong senior‑level customer relationships; serve as the primary point of contact for all program activities.
Manage and develop personnel while ensuring high‑quality, timely delivery of all contractual requirements across multiple IT disciplines.
Lead planning, coordination, and execution of enterprise IT services, including network, systems, help desk, end‑user support, and project management.
Oversee multiple projects across geographically dispersed teams, ensuring alignment with mission needs and operational standards.
Drive performance management, quality control, and continuous service improvement.
Identify opportunities for operational efficiency, modernization, and improved IT metrics and reporting.
Translate complex technical concepts into clear communication for technical and non‑technical stakeholders.
Formulate and enforce work standards, assign schedules, resolve discrepancies, and maintain alignment with organizational procedures and goals. Operate within client guidance, contractual limits, and company policies while ensuring resources—staffing, tools, and facilities—are properly aligned for success.
Provide technical insight and problem resolution support to teams across all locations.