Program Manager for Intensive Family Support
About The Position
ServiceNet is seeking a dedicated and experienced Program Manager to lead a team of family support case managers in their Intensive Flexible Family Support Program. This program provides goal-oriented, time-limited, and intensive support to families with children or young adults diagnosed with intellectual or developmental disabilities (including autism) who are facing significant challenges. Services are delivered in the family's home and community to build family capacity and reduce the risk of residential placement. The program is funded by the Massachusetts Department of Development Services (DDS). The role involves supporting and mentoring the team, engaging with families, overseeing support plans, ensuring policy adherence, managing case intakes, participating in budget development, handling emergencies, recruiting providers, collaborating with staff and leadership, and hiring/training new staff.
Requirements
- At least 5 years of full-time casework in Human Services agencies.
- At least 3 years of full-time supervisory experience in Human Services agencies.
- At least 2 years of full-time work with families with children with autism and co-occurring physical, behavioral or mental health challenges.
- Experience working with families who face challenges such as substance use disorder, housing instability, low income, etc.
- Competency assessing individual and family needs using a variety of planning and problem-solving approaches.
- Knowledgeable about clinical and non-clinical interventions and resources for autism.
- Knowledgeable about resources available in region that are relevant to case families.
- Knowledgeable about trauma informed service delivery.
- Have and maintain a valid driver’s license.
- Acceptable Motor Vehicle and Driving Record.
- CPR & 1st Aid Certification.
Nice To Haves
- Bachelor’s degree in a related major preferred.
Responsibilities
- Get to know, support and mentor your team with integrity, dedication and loyalty.
- Get to know program's families and children by visiting, regular contact and supporting as needed.
- Oversee development and implementation of family support plans.
- Enforce program regulations, policies and contract adherence.
- Complete new case intakes, enrollments and closings.
- Participate in budget development, line-item expense monitoring and projections.
- Handle emergency situations quickly, thoroughly and effectively.
- Recruit and credential contract service providers.
- Meet regularly with staff and supervisor and periodically with peer managers, division leadership and DDS Staff.
- Participate in agency leadership and operations training.
- Hire and train Case Managers and Support Staff when needed.
Benefits
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan with matching contribution.
- Tuition remission for eligible classes.
- Opportunities for career development and advancement.
- Paid certification training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
