Program Manager

BioScript Solutions • Oakville, ON

73d

About The Position

We’re seeking a
dedicated and dynamic Program Manager to join our Patient Support Programs at
BioScript Solutions, where we put our patients first! Reporting to the Senior
Program Manager, the Program Manager is responsible for undertaking the
management, planning, and implementation of specific programs/portfolio within
NavieGo, the Patient Programs company of BioScript Solutions. The Program
Manager role has a strong combination of project management, performance
analytics, client management, case management and people skills. Individuals who
would succeed in this role are positive, driven and committed to building
best-in-class and innovative support programs.

Requirements

• A minimum of 3-5 years of experience in healthcare/pharmaceutical related field;
• A Bachelor’s degree program and/or an equivalent combination of experience and education is required;
• Program management skills with proven ability to manage multiple priorities;
• Proven customer relationship and/or account management skills with direct client interaction;
• Proficiency with Microsoft Office and competent reporting and trending data;
• Strong financial acumen and hands on budget management experience;
• General knowledge of reimbursement, patient support programs, database elements and functionality;
• Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation; and
• Possessing an in depth knowledge of public / private and federal funding mechanisms.

Nice To Haves

• Experience managing a patient support program in multiple therapeutic areas is a strong asset;

Responsibilities

• The Program Manager will support an Oncology Patient Support Program within the NavieGo portfolio, partnering closely with internal teams and external stakeholders to ensure program success.
• Ensuring the program is designed and implemented as per sponsor’s strategic direction;
• Ensuring all program sponsor’s needs are being met;
• Responsible for the overall performance of the program and its respective services: reimbursement, patient coordination, medication management, etc.
• Ensuring that any stakeholder escalations are managed appropriately and to the sponsor’s satisfaction;
• Providing the program sponsor with portfolio insights and intelligence (market, competitive and payer);
• The design, evolution and delivery of all program reporting;
• Ongoing evaluation of program strengths, weaknesses and potential areas for improvement;
• In collaboration with the analytics team, facilitate the design, production and delivery of all program related reporting;
• Participate/lead in respective client meetings and day to day client communications;
• Make recommendations for changes in operations and assist in the execution of these changes through a robust change management process;
• Collaborate with all internal departments who deliver program related services to ensure optimal execution and performance;
• Provide support, guidance, and leadership to the team,
• Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities; and
• Attend, as appropriate, therapeutically relevant conferences with the focus on client and stakeholder relationship building.

Benefits

• Growth Opportunities: Committed to fostering a culture of growth, where every team, member is encouraged to pursue new skills, expand their knowledge, and advance their careers.
• Vibrant Culture: Over 1,500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
• Attractive Compensation: Competitive salary, incentive program, and comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level