EMG Program Manager

CleanHarbors•Deer Park, TX

3h•Onsite

About The Position

HPC-Industrial Powered by Clean Harbors is hiring an Industrial Services Program Manager to join their safety-conscious team in Deer Park, TX. This position is responsible for planning, leading, organizing, and coordinating all aspects of project work from the bid process through completion of the project. The role ensures projects are completed safely, according to job procedure plans and safety execution plans. Key responsibilities include effective communication with customers, field crews, and the operations manager in charge of the account, as well as ensuring appropriate and reliable equipment and fully trained personnel are on site. Approximately 60% travel is required. A TWIC card is preferred or must be obtainable.

Requirements

Must be able to obtain TWIC card.

Nice To Haves

TWIC preferred

Responsibilities

Secures customer orders for HPC that achieve revenue targets through direct selling, focusing on solutions that add value to their respective businesses, and developing strategies that focus on their bottom-line performance.
Develops sales plans that support profitable revenue objectives.
Primary liaison between customer and HPC operations in resolving service issues.
Monitors account activity to ensure that defined customer key performance indicators (KPIs) are met.
Cultivates quality relationships laterally and above primary contact to retain clients and win referrals to new clients.
Demonstrates business acumen, cultivating a network with the result of earning the respect to be viewed as a trusted business advisor.
Reviews project proposals or plans to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
Establishes work plan and staffing for each phase of project and arranges for recruitment or assignment of project personnel.
Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
Performs effective communication of account activity and requirements with all support staff to ensure account services are maintained at the highest level.
Develops, presents and executes sales and marketing plans for each existing account.
Coordinates, organizes and presents business reviews and planning meetings as specified by the contact schedule for each account.
Performs other duties as assigned.