Program Manager

Perelman School of Medicine at the University of Pennsylvania•Philadelphia, PA

11d•$58,506 - $72,000•Hybrid

About The Position

The Program Manager manages administrative operations, including admissions, onboarding, communications, and activities for the Department of Medical Ethics and Health Policy’s Online Educational Initiatives. This includes the Master of Health Care Innovation (MHCI)—a high-touch, cohort-based online degree—and related graduate programs. They coordinate compliance with academic policies and timelines to support effective program delivery. Reporting to and working closely with the MHCI Associate Program Director, the Program Manager works in a sustainable, high-quality way to 1) manage admissions and onboarding processes and 2) support students’ academic success and program operations.

Requirements

Bachelor of Science or Bachelor of Arts degree.
2 to 3 years of experience or equivalent combination of education and experience.
Attention to detail.
Clear written and verbal communication.
Comfort with making and answering phone calls, email, and messages.
Deadline-oriented.
Creative problem-solving.
Excellent customer service skills.
Experience managing complex, multi-step processes with software systems, volunteers, and committees.
Highly organized and reliable.
Strong attention to detail.
Ability to clearly communicate and empathetically interact with a varied population of adult learners, whether by phone, video calls, or email.

Nice To Haves

Entrepreneurial mindset.

Responsibilities

Manage administrative operations for defined graduate programs, including admissions, onboarding, communications, and activities.
Coordinate student services, program logistics, and compliance with academic policies and timelines.
Manage admissions and onboarding processes for the MHCI and related programs.
Collect and track application materials across multiple application deadlines.
Communicate effectively, timely, and clearly with applicants, references, and the Admissions Committee.
Shepherd and troubleshoot processes through the admissions software.
Manage and support alumni interviewers.
Manage program communications, such as student and alumni newsletters, special announcements, and course info for partner programs.
Maintain internal (Canvas) and external (Drupal) websites.
Support co-curricular activities for students and alumni.
Support students as they enroll in the program, register for courses, and seek help with administrative issues regarding email accounts, billing, and more.

Benefits

Excellent healthcare benefits for employees and their families.
Tuition benefits for employees and their families.
Generous retirement benefits.
Wide variety of professional development opportunities.
Supportive work and family benefits.
Wealth of health and wellness programs and resources.
Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
Flexible spending accounts for eligible health care and dependent care expenses with pre-tax dollars.
Tuition assistance for employees, spouses, and dependent children at Penn.
Tuition assistance for dependent children at other institutions.
Generous retirement plans (Basic, Matching, and Supplemental) with pre-tax or Roth basis and a wide variety of investment options through TIAA and Vanguard.
Substantial amount of time away from work (vacations, personal affairs, illness, family time).
Long-Term Care Insurance in partnership with Genworth Financial for faculty and staff (and eligible family members).
Wellness and Work-life Resources.
Professional and Personal Development resources.
Access to a wide range of University resources, cultural and recreational activities (libraries, athletic facilities, arboretum, art galleries, museums, music/theater presentations).
Discounts and Special Services (arts and entertainment, transportation, mortgages, new cars, cellular phone service plans, movie tickets, theme parks).
Flexible work options (non-traditional work hours, locations, and/or job structures).
Penn Home Ownership Services (forgivable loan for eligible employees for closing costs or home improvements).
Adoption Assistance (reimbursement for qualified expenses related to legal adoption).