Program Manager (Parts Production)

Noveon International•San Marcos, TX

2d•Onsite

About The Position

The Program Manager is responsible for managing customer programs, new product introduction (NPI) activities, and sample coordination within a manufacturing environment. The role serves as the primary liaison between customers and Engineering, Operations, Production, Quality, and Supply Chain teams, ensuring customer requirements, project timelines, and product launches are successfully executed. The Program Manager drives programs from initial customer requests through production readiness and launch. The role coordinates NPI activities and APQP phase-gate milestones, supports PPAP documentation, and tracks customer samples, prototypes, qualification runs, and engineering submissions. It also communicates program status and delivery commitments to customers and internal stakeholders, maintains program documentation, and supports problem-solving and continuous improvement.

Requirements

Bachelor's degree in Business, Engineering, Operations Management, Supply Chain, or a related field.
2–5 years of experience in project coordination, program management, manufacturing operations, engineering support, supply chain, or a related field.
Strong organizational, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple projects and deadlines simultaneously.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Experience working in a cross-functional manufacturing environment.

Nice To Haves

Experience supporting NPI projects or production launches.
Familiarity with ERP/MRP systems.
Working knowledge of APQP, PPAP, FMEA, Control Plans, or other quality tools.
Experience in automotive, aerospace, advanced manufacturing, or industrial production environments.
Exposure to ISO 9001, IATF 16949, or similar quality management systems.

Responsibilities

Manage customer programs from initial requests and concept through production launch and ongoing support.
Coordinate and track NPI activities across Engineering, Operations, Production, Quality, Planning, and Supply Chain teams.
Monitor project schedules, milestones, risks, and action items to keep programs on track and meet deliverables.
Support production readiness, including manufacturing documentation, process validation reviews, work instructions, and launch planning.
Facilitate cross-functional communication to align customer expectations with operational capabilities.
Coordinate APQP activities through phase-gate milestones.
Partner with Quality and Engineering to compile, review, and submit PPAP documentation.
Track customer sample requests, prototype builds, qualification runs, and engineering submissions.
Support quality initiatives and resolution of launch-related issues.
Serve as a primary customer contact for program schedules, project status, engineering changes, and delivery commitments.
Collaborate with Business Development and Engineering on new business opportunities and project requirements.
Communicate customer requirements, timing expectations, and project updates to internal stakeholders.
Build and maintain working relationships with customers and cross-functional teams.
Maintain project documentation, change logs, status reports, and customer records.
Identify opportunities to improve project execution, communication, and launch performance.
Support problem-solving related to production, quality, and customer concerns.
Participate in continuous improvement initiatives to enhance operational efficiency and customer satisfaction.